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Introduction

You use Teams, correct? Microsoft 365 Teams Desktop app is a standalone program that performs the bulk of the processing on a user’s computer. Data retrieval and verification for these apps happen on the client side. You may prefer thin clients due to ease of deployment and management. But, end-users often prefer the speed and responsiveness of thick-client apps.

Our latest Service Watch release and the Application Experience Score (AXS) provide end-to-end network visibility into the response time and performance for apps like Teams, Outlook, Zoom, WebEx
 
And why not? Collaboration and productivity are crucial for today’s remote workforce.
 
Read on for more details…

Why Monitor Microsoft 365 Teams Desktop and Other Apps

Microsoft continues to push the envelope with its rich SaaS and Web-based applications. But the fact remains that employees will continue to use Dekstop client applications like

Employee experience is ubiquitous in all industries. So, monitoring and diagnosing network issues is important to ensuring employee productivity. Exoprise Service Watch collects endpoint data in form of detailed metrics and KPIs.
What does that help with?
To measure the application experience of many end-users spread across multiple regions. Analysis of session data enables IT to understand interactions between users and apps. When end-users report that Outlook is slow, how does your business diagnose the issue?
 
You need a monitoring tool that will provide performance monitoring data and crowd-sourcing. This enables IT support staff and network administrators to quickly resolve the situation.
 
Service Watch, for Digital Experience Monitoring of endpoints and browsers, is the solution.

How to Monitor Microsoft 365 Teams Desktop App for Business

Exoprise Service Watch monitors the overall desktop experience for end-users. This includes application network consumption for ALL the Microsoft 365 desktop client apps.
The monitoring tool captures thousands of application and system metrics in near real-time without having to install crash-prone device drivers. Service Watch has a minimal overhead on a machine, usually less than 1% of CPU utilization.
 
And, there are no servers to install or databases to maintain. The service was designed from the ground up to be hardened and cloud security.
 
Diagnose Microsoft 365 Teams Desktop app issues with the following critical network statistics. Exoprise captures stats from the Windows kernel and uploads them to the server.
  • Round Trip Time (RTT)

RTT is calculated in milliseconds (ms). It is critical to the way TCP/IP works and measures latency from the endpoint (desktop) all the way through to the servers that an application is communicating with. RTT metrics as seen by the networking kernel affects
    • How packets of data will be sent
    • The spacing
    • Transmission retry algorithms in case of packet loss or network congestion.
High latency, greater > 50 ms, will make an application feel sluggish and cause long wait times. When the network path between Teams suffers long RTT to data centers, employee digital experience suffers. Employees lose productivity and become dissatisfied with their work experience with:
    • Long email times
    • Dropped or poor quality audio calls
  • Packet Loss

This is a common phenomenon that occurs when packets sent over a network fail to reach their intended destination. Several operational issues can cause this:
    • Network disruption,
    • Poor connectivity,
    • Traffic congestion
    • Slow service.
Tracking this performance metric is critical. Packet loss greatly impairs the quality of online video meetings. A small packet loss of 2% causes jitters in AV conversations and makes them unintelligible.
 
Also, packet loss can be expensive by
    • Slowing down network speeds
    • Causing bottlenecks
    • Throwing off-network bandwidth
    • Throughput consumption
Streaming video services can inhibit response times and impact end-user experience. Similarly, a DDOS attack will overwhelm a server with requests it needs to respond to. This leads to an increase in RTT for remote workers. Another scenario could be when there are multiple nodes between two endpoints. If a node experiences traffic congestion, sending and receiving emails could take a while.
  • WiFi Signal Strength and Degradation

Slow Wi-Fi is often the culprit when it comes to poor response time and network congestion. Over the past year, we have seen the impact of poor WiFi signal strength on employee shared home networks. These were the cause of many dropped Teams meeting calls. Exoprise monitors WiFi signal strength along with their impact on application TCP/response times.

Application Network Performance for The Teams Desktop App

Service Watch Desktop monitors application performance with its latest network visibility solution.
The “App Network Performance (TCP)” is the newest product feature update from Q2 2021. It provides IT additional clues and insights into response time and packet loss for Microsoft thick-client apps.
 
The response time metrics collected are the same ones that the Windows kernel uses to measure the Maximum Transmission Unit (MTU). In addition, crowd-sourced benchmarks immediately reveal if the issue is local or with a global audience.
 
Correlate these data points with the following composite metrics:
  • CPU
  • Wi-Fi signal
  • Memory
  • Disk
  • System
 In other words, diagnose and troubleshoot network performance/desktop root cause issues with a remote workforce. 
Monitor Microsoft 365 network performance
Service Watch collecting response time and packet loss statistics in real-time

Try Our Free Microsoft Teams Monitoring Tool

IT needs to manage employee experience expectations for the Microsoft 365 Teams Desktop App. But, charting this goal isn’t impossible.
The Exoprise Service Watch Desktop RUM solution provides end-to-end visibility. Finally, the solution provides layouts to locate and drill into individual network transactions.
 
You can isolate and resolve the root cause of Microsoft 365 performance issues. Foster a monitoring strategy that detects desktop and network problems for end-users.

Register for a free 15-day trial. Deploy up to

  • 25 Service Watch Desktop
  • 50 Service Watch Browser

Get started today!

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