Privacy Notice for TeamViewer Product: Exoprise
This Privacy Statement is effective as of 12 February 2026. For the version effective before February 12, click here.
TeamViewer Germany GmbH and its affiliates (“TeamViewer”) take protection of your personal data very seriously. Personal data means any information relating to an identified or identifiable natural person, such as name, address, email-addresses, IP address, or user behavior etc. The following document (Privacy Notice) provides you with information about the processing of personal data in relation to your use of our Software and Services as described and defined in the End User License Agreement (EULA) in connection with the use of our software and services (hereinafter, Products, TeamViewer Product or TeamViewer Products).
Depending on the processing activity and its purpose, TeamViewer may act as either (i) a controller as defined by the General Data Protection Regulation (GDPR), or (ii) as a processor for our customers as defined in more detail in our EULA and our Data Processing Agreement (DPA). If your personal data has been submitted to us by or on behalf of one of our customers, please see the privacy policy of the applicable customer. If you wish to exercise any rights you may have under applicable data protection laws, please reach out to the company providing you with our Products directly.
Below you will find more information on when, how, and why we process your personal data in connection with your use of our Products.
A. Controller
Your contracting TeamViewer entity as set out at https://www.teamviewer.com/en/legal/contracting-entities/ is controller pursuant to Art. 4 para. 7 GDPR concerning any processing of personal data for which we determine the purpose and means of processing.
B. Data Protection Officer (DPO)
TeamViewer USA has designated a representative in the European Union:
intersoft consulting services AG
Beim Strohhause 17, 20097 Hamburg – GERMANY
TeamViewer Germany appointed an external data protection officer (DPO). In addition, TeamViewer established a dedicated Privacy team, which closely collaborates with the DPO. The Privacy team as well as the DPO can be reached at [email protected] or at TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany.
C. Categories of personal data, purposes, and legal basis for the processing
C.1. When you use TeamViewer Product: Exoprise
C.1.1. Product improvement and technical support
TeamViewer may process personal data to analyze server and device logs in order to identify vulnerabilities, crashes as well as other issues to consequently mitigate or fix them. During such analysis certain information that may include personal data is analyzed, such as the user information (e.g., email address, IP address, status, language, organization, license data, multimedia assets (e.g., type of the asset, ID, name etc.), information related to certain task (ID; name, comment, creation date etc., or information related to a device (memory usage, CPU usage, status of processes and services, user interactions, etc.) or network (bandwidth, etc.). We are processing your personal data in connection with product improvement activities in order to provide you with better and improved services, and, consequently, for the enhancement of the contract with you.
Please note that TeamViewer has put additional strong technical and organizational measures in place to ensure security of the data. It is also important to note that unless explicitly stated we never access any content or connection data itself but rather observe your interactions with our Products.
The legal basis to process this personal data described under this section is legitimate interest and thus as defined in Art. 6 para. 1 lit. f) GDPR.
C.1.2. Analyzing and fixing crashes in applications
TeamViewer may process your personal data to analyze crashes in mobile, desktop, or web applications. Such crash logs may contain information on relevant applications (ID, security tokens, IP address, username device, etc.), as well as device information (ID, device name, IP address, application version, device logs) or user information (e.g., email, IP address, status, language, organization).
Depending on the operating system (OS) and Product, crash logs can be anonymized before collection and automatically sent out to TeamViewer.
The legal basis to process this personal data described under this section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.
C.1.3. Using our Product
Whenever you run the Product, the TeamViewer infrastructure registers whether the device is available for processing information about its status. To achieve that, it processes your IP address, your location, identifiers (e.g. user IDs, device IDs, etc.), and your chosen user screen name. While sending device and/or network status information to the Exoprise platform, our servers will automatically collect certain remote connection metadata (so called logs, which can later be used to address and analyze technical bugs and difficulties). Additionally, TeamViewer collects web performance data from certain websites specified by the customer, including information about local networks (wireless or wired), and information about your computer.
The legal basis to process your personal data as described under this section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.
C.2. Ensuring your security and that of others
The security of our customers, users and employees is extremely important for TeamViewer. To achieve these purposes, TeamViewer has implemented a number of processes and procedures, so that fraudulent or suspicious activities are identified, and TeamViewer may take appropriate action. These measures also serve to evaluate the usage of the Products in order to recognize abusive or abnormal patterns and thus to help protect our network and service integrity at any time. Doing so, we may process certain personal data, e.g., data associated with your devices and network connections, IP addresses, derived locations, various user interactions and patterns as well as device or settings. These processes are intended primarily to achieve the above aim, i.e., to protect stakeholders as well as TeamViewer’s interests.
The legal basis to process your personal data as described under this section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR, or our legitimate interest and thus as defined in Art. 6 para. 1 lit. f) GDPR.
C.3. Conducting license audits
We may analyze your use of the Product for security purposes, as well as for license auditing. To that end, we may use, and implement technical measures regarding the functionality of the Product to assess whether your usage pattern is in line with the indicated usage volume and thus with the chosen license type, and to detect whether the contractually agreed scope of use is being exceeded by customers or users in individual cases.
The legal basis to process your personal data as described under this section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.
C.4. Support and Feedback
C.4.1. Processing your feedback
When you provide feedback concerning your experience when using TeamViewer Products (e.g., rating our products, or by reporting bugs or feature requests), we will collect and process your email address, your country , as well as any information you submit in your inquiry or rating (including attachments such as log files or screen shots), which may contain your email address, your name, company information, phone number, license key, or other information such as device status. You may also provide us with logs stored on your local device for analytical purposes. In such case we will only process your data for the purpose of resolving the issue.
The legal basis to process your personal data as described under this section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR, our legitimate interest and thus as defined in Art. 6 para. 1 lit. f) GDPR or your consent as defined in Art. 6 para. 1 lit. a) GDPR
C.4.2. Providing technical support and Professional Services
When you request technical support, we may collect and process your data for providing support, e.g., for IT fault analysis, troubleshooting and remote maintenance. We may also process server logs and logs from your device, as provided by you. When you order Professional Services from TeamViewer, we may access and process your data for provisioning the service, e.g., installation, configuration, customizations, integration of services in customer’s environment as well as related IT services, consulting and training.
The legal basis to process your personal data as outlined above under this section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.
C.5. Processing within the scope of legal requirements
We may process your personal data to comply with applicable law or act upon valid legal proceedings, including inquiries from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings.
The legal basis to process your personal data as outlined within this section is compliance with a legal obligation, and thus Art. 6 para. 1 lit. c) GDPR, or our legitimate interest and thus Art. 6 para. 1 lit. f) GDPR.
D. Recipients
Our employees, who administer, maintain and further develop TeamViewer’s website, Products may receive access to your personal data. To that end, TeamViewer has strong technical and organizational security measures to protect personal data against unauthorized disclosure to third parties and to ensure that only relevant individuals, who act within their job description and have a need-to-know interest in accessing any of your personal data, will have access to the data for which they have sufficient clearance.
In addition, we utilize services of external service providers (e.g., Microsoft, Amazon Web Services EMEA (SARL, 38 avenue John F. Kennedy, L-1855, Luxemburg), Inxmail GmbH (Wentzingerstr. 17, 79106 Freiburg), Cloudfare (101 Townsend St San Francisco, CA 94107), etc.), as well as our affiliate network worldwide (e.g., TeamViewer entities in Greece, USA, Australia, Austria, England, India, Japan etc.). Furthermore, TeamViewer may transfer your personal data to third parties (e.g., Google, Microsoft) in order to ensure the security of its services, or the security of its customers.
All mentioned third-party providers and employees of such providers may receive access to personal data through the service they provide.
TeamViewer chooses all third-party service providers with due care, obligates them to confidentiality, and concludes data processing agreements with them in accordance with the standards of the GDPR, as far as necessary. Should you have any questions about third parties we use, please contact us at [email protected].
Whenever TeamViewer transfers your personal data out of the EU or the EEA to countries that do not have a level of protection recognized as adequate by the EU, we will apply safeguards to adequately protect your personal data. In particular, we will conclude Standard Contractual Clauses for the transfer of personal data to processors established outside the EU or EEA (EU SCC) with corresponding entities in accordance with applicable laws. Please refer to this LINK to obtain further information on the EU SCCs.
E. Retention and deletion
TeamViewer retains your personal data for as long as is necessary according to the relevant legal basis for its processing. The exact retention period will thus depend on the categories of personal data and the processing purposes. In some cases, we are legally required to retain personal data for a certain period of time. Once this period has lapsed and a purpose for processing the data no longer exists, we will delete or anonymize the data in accordance with data protection obligations. The information about your TeamViewer account will be kept as long as your user relationship exists.
F. Statutory/contractual requirement
You may choose not to provide your personal data or provide incomplete personal data. However, you should be aware that you may not be able to engage in a contractual relationship with us or receive adequate support from us.
G. Special processing cases
Please refer to Section C.6 of our General Privacy Notice in this regard.
H. Your Rights
You may contact us either in writing by email at [email protected] or via web form in order to exercise the following rights to the extent you are entitled to so under applicable law:
- You have the right to request information about the processing of your personal data in accordance with Art. 13 and 14 GDPR (Right to information);
- You may request access to your personal data as well as request a copy of your personal data (right of access, Art. 15 GDPR);
- You may request that we supplement, correct or delete your personal data (Right to rectification, Art. 16 GDPR and Right to erasure, Art. 17 GDPR); the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
- You may request that we restrict the processing of your personal data (Right to restriction of processing, Art. 18 GDPR);
- You may request to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format and transmit it without hindrance or have it transmitted to another controller (Right to data portability, Art. 20 GDPR).
- You may object, at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on the legitimate interests pursued by us or by a third party. The processing of your personal data will then be cancelled, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defense of legal claims (Right to object, Art. 21 GDPR).
- You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data.
The relevant supervisory authority for TeamViewer is Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Lautenschlagerstraße 20, 70173 Stuttgart, Germany.
Should you have any questions on the processing of your personal data by TeamViewer in relation to your contractual relationship, please contact [email protected].
I. Compliance with the CCPA
Pursuant to the California Consumer Privacy Act (CCPA), you will not receive discriminatory treatment for exercising your privacy rights. You may also designate an authorized agent to make a privacy request on your behalf.
The privacy notice under the CCPA is available for American visitors and users under www.teamviewer.com/en-us/legal/privacy-notice.
J. Compliance with Brazilian LGPD
TeamViewer has checked the compliance topic with the Brazilian Data Protection Law Lei Geral de Proteção de Dados Pessoais (Law No. 13,709/2018) (LGPD) to ensure that our measures and procedures under the GDPR cover the topics within the LGPD. The privacy notice under the LGPD is available for Brazilian visitors and users under www.teamviewer.com/en-us/privacy-notice.
K. Changes to this Notice
TeamViewer may, from time to time, make amendments to this Privacy Notice to reflect the changes in our processing activities.