Real User Monitoring for
SaaS and Web Apps
Digital Experience Monitoring for SaaS and Web Applications
Service Watch Browser is a browser add-on for real user monitoring (RUM) of SaaS and web applications to proactively detect performance problems and outages.
Information Technology leaders must ensure employee satisfaction with optimal application delivery, network connectivity, and services for the Work From Anywhere digital employee.
Diagnose slow SaaS applications, providers, ISPs, Wi-Fi, and proxies, no matter where the user works from; home office, branch office, headquarters, or on the road.
Securely Collect End-User Experience for Any App
Digital Experience Monitoring (DEM) for the apps, URLs, and Domains that need diagnosing. Capture response, latency, and browser metrics across servers, SSO, SASE, Wi-Fi, and VPNs.
Real-Time Dashboards for Every User, App, and Domain
- Scorecards highlight network, server, or client issues, trending and more
- Filter by User, Group, URL, and Domain to highlight issues
- Pinpoint slow website response time, latency, and poor networks
- Custom dashboards for the help desk, application owners, and network admins
- RUM for SaaS applications, SSO and more
Service Watch Browser Deploys In Minutes
Diagnose end-user, application, and network issues without complicated deployments
Correlate Real-User Monitoring With Synthetic Transaction Monitoring
Real User Monitoring is great for diagnosing specific user or network problems, but doesn’t notify you in advance or before users are affected. Real user monitoring doesn’t help with outage prediction, capacity planning, or assessment.
Deploy synthetics along with Service Watch to capture the complete digital experience. Know in advance of a problem — know before a business unit is impacted.
Real User Monitoring Plus Synthetics In One Platform
Monitor proactively to know in advance, get complete coverage for every user, every network, every app in addition to passive monitoring of web applications.
Pinpoint The Issue
Service Watch Browsers pinpoint issues — down to the server, resource, and network hop for every user, no matter where they roam. Real-time browser application monitoring for the end-user.
Real User Monitoring For SaaS & Single-Page Apps
SaaS applications like Microsoft’s Outlook Web Access, Gmail, and Salesforce Lightning have unique requirements when it comes to analyzing performance and the digital experience. These applications are Single-Page Apps (SPA) and act like desktop applications.
SPAs make heavy use of JavaScript and background requests to fetch resources and build pages. This should create a faster user experience similar to desktop or mobile applications but also requires more desktop resources. Monitoring the requirements of single page applications and measuring the digital experience of these apps requires examining more than just page response time or Time-to-First-Byte. Monitoring end-user experience of SaaS applications like Salesforce, or OWA means looking at overall computer metrics.
Complex SaaS Apps Need Service Watch Browser For Real User Monitoring
Analyzing SaaS and Browser Based Applications for Slowdowns and Poor Performance with Real User Monitoring
Software-as-a-Service applications like Salesforce Lightning, Gmail, and OWA are often long running applications that download and update resources in the background. Detecting application performance problems can be more challenging with these modern SaaS apps.
Exoprise Service Watch browser RUM monitors the background requests and executions for continuous visibility. These requests can determine when applications are slowing down, even after their initial navigation and application download. Service Watch Browser can analyze everything from page load events, HTTP requests, to SaaS app crashes and performance problems.
Application Response Metrics
Capture all the web traffic requests that a Single-Page App like Gmail, SharePoint or OneDrive makes. Aggregate the requests by location, user and machine for performance analysis and diagnostics.
Hop-by-Hop Network Traces
Record network path performance information to identify the slowest network nodes by ISP and determine the root cause of end-user slowdowns and outages.
