Digital Experience Monitoring for SaaS and Web Applications
Service Watch Browser is a browser add-on for monitoring the real user experience of specific domains, web, and SaaS applications to proactively detect performance problems.
Information Technology leaders must ensure end-user satisfaction with application delivery, networks, and services for the Work From Anywhere digital employee.
Diagnose slow SaaS providers, ISPs, Wi-Fi, and proxies no matter where the user works from; home office, branch office, headquarters, or on the road.
Securely Collect End-User Experience for Any App
Limit user data to just the apps, URLs, and Domains that need diagnosing. Capture session metrics across servers, SSO, Proxies, LAN/WAN, Wi-Fi, and VPNs.
Real-Time Dashboards for Every User, App, and Domain
- Scorecards highlight network, server, or client issues, trending and more
- Filter by User, Group, URL, Domain to highlight issues
- Pinpoint slow response time, latency, and poor networks
- Custom dashboards for the help desk, application owners, network admins and upper management
Service Watch Browser Deploys In Minutes for Real User Monitoring
Diagnose end-user, application, and network issues without complicated deployments
Correlate Real-User Monitoring With Synthetic Transaction Monitoring
Real User Monitoring is great for diagnosing specific user, browser, or network issues but doesn’t notify you before a user is affected. RUM doesn’t help with outage prediction or help you in advance.
Deploy CloudReady synthetics along with Service Watch to capture the complete picture. Know in advance of a problem — know before a business unit is impacted.
Real User Monitoring Plus Synthetics In One Platform
Monitor proactively to know in advance, get complete coverage for every user, every network, every app.
Pinpoint The Issue
Pinpoint the issue — down to the server, resource, CDN, ISP and network hop for every user no matter where they roam.
Service Watch Browser Real User Monitoring For SaaS & Single-Page Apps
Many Software-as-a-Service applications like the new Microsoft’s Outlook Web Access, Google Gmail, and Salesforce Lightning have unique requirements when it comes analyzing performance and the digital experience. These applications are what’s called Single-Page Apps (SPAs) and operate differently than traditional web pages that cause a complete refresh of the page.
Single-page Applications are all about creating a superb User Experience (UX) and more SaaS/Cloud applications are trying to deliver that “desktop”-like experience i.e. no page reloads, no extra wait time. Typically, with a SPA, you visit and load a single web page once, and as you interact with the application, content and actions are executed in the background and parts of the page are re-rendered.
Single-Page Apps Need Service Watch Browser For Real User Monitoring
Analyzing SaaS Applications in a Browser for Slowdowns and Poor Performance with Real User Monitoring
Software-as-a-Service applications like Salesforce Lightning, Gmail, and OWA are often long running applications that download and update resources in the background. These apps leverage functions within a browser such as service workers or a key function called XmlHTTPRequest (often abbreviated as XHR).
These features, common to modern browsers, enable an application to be more responsive and dynamic and to act more like a desktop or mobile application. But they also make finding performance problems or debugging issues more challenging.
Exoprise Service Watch monitors these background requests and executions for continuous performance slowdowns. These can be very important to determine when applications are slowing down even after their initial navigation and application download.
All Application Requests
Service Watch captures all of the requests that a Single-Page App like Gmail makes and aggregates for performance analysis.
Hop-by-Hop Network Traces
Combined with Private Site installations, capture low-level network path performance information for the slowest requests for each user and each location.