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Real User Monitoring
for Apps You Don’t Control

Service Watch Dashboards

Digital Experience Monitoring for SaaS and Web Applications

Service Watch Browser is a browser add-on for monitoring the real user experience of specific domains, web, and SaaS applications to proactively detect performance problems.

Information Technology leaders must ensure end-user satisfaction with application delivery, networks, and services for the Work From Anywhere digital employee.

Diagnose slow SaaS providers, ISPs, Wi-Fi, and proxies no matter where the user works from; home office, branch office, headquarters, or on the road.

Capture SaaS Visiblity in a Browser from the Users Perspective

Secure extension with filtered domains for your SaaS apps

Network Diagnosis From #WorkAnywhere

Capture and troubleshoot employee experience everywhere

Combine with Service Watch Desktop for Complete Visibility

Service Watch Desktop includes Service Watch Browser. Read more about it.

Watch this video to see how the Service Watch collects SaaS application session and performance data for browser real user monitoring (RUM).

real user monitoring for SaaS applications

Securely Collect End-User Experience for Any App

Limit user data to just the apps, URLs, and Domains that need diagnosing. Capture session metrics across servers, SSO, Proxies, LAN/WAN, Wi-Fi, and VPNs.

Real-Time Dashboards for Every User, App, and Domain

  • Scorecards highlight network, server, or client issues, trending and more
  • Filter by User, Group, URL, Domain to highlight issues
  • Pinpoint slow response time, latency, and poor networks
  • Custom dashboards for the help desk, application owners, network admins and upper management

Service Watch Browser Deploys In Minutes for Real User Monitoring

Diagnose end-user, application, and network issues without complicated deployments

Service Watch Install Chrome Web Store
Install from the Chrome Web Store
Service Watch Install Microsoft Edge Addon Store
Install from the Microsoft Edge Add-on Store

Correlate Real-User Monitoring With Synthetic Transaction Monitoring

Real User Monitoring is great for diagnosing specific user, browser, or network issues but doesn’t notify you before a user is affected. RUM doesn’t help with outage prediction or help you in advance.

Deploy CloudReady synthetics along with Service Watch to capture the complete picture. Know in advance of a problem — know before a business unit is impacted.

Real User Monitoring Plus Synthetics In One Platform

Monitor proactively to know in advance, get complete coverage for every user, every network, every app.

Synthetic Transaction Metrics vs Real-User Monitoring Metrics One Dashboard

Pinpoint The Issue

Pinpoint the issue — down to the server, resource, CDN, ISP and network hop for every user no matter where they roam.

Service Watch Browser Real User Monitoring For SaaS & Single-Page Apps

Many Software-as-a-Service applications like the new Microsoft’s Outlook Web Access, Google Gmail, and Salesforce Lightning have unique requirements when it comes analyzing performance and the digital experience. These applications are what’s called Single-Page Apps (SPAs) and operate differently than traditional web pages that cause a complete refresh of the page.

SPAs use JavaScript and background requests to fetch resources and build pages. This should create a faster user experience similar to desktop or mobile applications. React and Angular are two popular JavaScript frameworks used to create SPAs. Many parts of CloudReady, itself, are SPAs utilizing Angular and other frameworks.

Single-page Applications are all about creating a superb User Experience (UX) and more SaaS/Cloud applications are trying to deliver that “desktop”-like experience i.e. no page reloads, no extra wait time. Typically, with a SPA, you visit and load a single web page once, and as you interact with the application, content and actions are executed in the background and parts of the page are re-rendered.

Single-Page Apps Need Service Watch Browser For Real User Monitoring

No RUM Script Injection

SaaS SPAs can’t be instrumented using legacy RUM — you don’t have access to the servers

More Client-Side Demands

Single-Page Apps have higher browser, client-side, and long-running memory demands

See Beyond the Browser

SPAs are XHR/long-running and behave differently through proxies, firewalls and branch offices

Analyzing SaaS Applications in a Browser for Slowdowns and Poor Performance with Real User Monitoring

Software-as-a-Service applications like Salesforce Lightning, Gmail, and OWA are often long running applications that download and update resources in the background. These apps leverage functions within a browser such as service workers or a key function called XmlHTTPRequest (often abbreviated as XHR).

These features, common to modern browsers, enable an application to be more responsive and dynamic and to act more like a desktop or mobile application. But they also make finding performance problems or debugging issues more challenging.

Exoprise Service Watch monitors these background requests and executions for continuous performance slowdowns. These can be very important to determine when applications are slowing down even after their initial navigation and application download.

All Application Requests

Service Watch captures all of the requests that a Single-Page App like Gmail makes and aggregates for performance analysis.

Real-User Monitoring for SaaS All Requests
Drill down to see the requests that are causing SaaS application slowdowns

Hop-by-Hop Network Traces

Combined with Private Site installations, capture low-level network path performance information for the slowest requests for each user and each location.

Real-User Monitoring See Network Trace
Diagnose which spots in a network are slowing your application access and delivery
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