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Service Watch Browser

Real User Monitoring for
SaaS and Web Apps


Service Watch Dashboards

Digital Experience Monitoring for SaaS and Web Applications

Service Watch Browser is a browser add-on for real user monitoring (RUM) of SaaS and web applications to proactively detect performance problems and outages.

Information Technology leaders must ensure employee satisfaction with optimal application delivery, network connectivity, and services for the Work From Anywhere digital employee.

Diagnose slow SaaS applications, providers, ISPs, Wi-Fi, and proxies, no matter where the user works from; home office, branch office, headquarters, or on the road.

SaaS Visibility from the Users Perspective

Secure extension with filtered domains for your SaaS web browser app.

Network Diagnosis From #WorkAnywhere

Troubleshoot employee digital experience everywhere

Combine Browser and Endpoint Visibility

Service Watch Desktop includes Service Watch Browser for total visibility

Securely Collect End-User Experience for Any App

Digital Experience Monitoring (DEM)  for the apps, URLs, and Domains that need diagnosing. Capture response, latency, and browser metrics across servers, SSO, SASE, Wi-Fi, and VPNs.

Real-Time Dashboards for Every User, App, and Domain

  • Scorecards highlight network, server, or client issues, trending and more
  • Filter by User, Group, URL, and Domain to highlight issues
  • Pinpoint slow website response time, latency, and poor networks
  • Custom dashboards for the help desk, application owners, and network admins
  • RUM for SaaS applications, SSO and more

Service Watch Browser Deploys In Minutes

Diagnose end-user, application, and network issues without complicated deployments

Service Watch Install Chrome Web Store
Install from the Chrome Web Store
Service Watch Install Microsoft Edge Addon Store
Install from the Microsoft Edge Add-on Store

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Download the Service Watch Browser Datasheet

Get an overview of Service Watch Browser, take it with you, share it.

Correlate Real-User Monitoring With Synthetic Transaction Monitoring

Real User Monitoring is great for diagnosing specific user or network problems, but doesn’t notify you in advance or before users are affected. Real user monitoring doesn’t help with outage prediction, capacity planning, or assessment.

Deploy synthetics along with Service Watch to capture the complete digital experience. Know in advance of a problem — know before a business unit is impacted.

Real User Monitoring Plus Synthetics In One Platform

Monitor proactively to know in advance, get complete coverage for every user, every network, every app in addition to passive monitoring of web applications.

Combine Service Watch Browser with Synthetics

Pinpoint The Issue

Service Watch Browsers pinpoint issues — down to the server, resource, and network hop for every user, no matter where they roam. Real-time browser application monitoring for the end-user.

Real User Monitoring For SaaS & Single-Page Apps

SaaS applications like Microsoft’s Outlook Web Access, Gmail, and Salesforce Lightning have unique requirements when it comes to analyzing performance and the digital experience. These applications are Single-Page Apps (SPA) and act like desktop applications.

SPAs make heavy use of JavaScript and background requests to fetch resources and build pages. This should create a faster user experience similar to desktop or mobile applications but also requires more desktop resources. Monitoring the requirements of single page applications and measuring the digital experience of these apps requires examining more than just page response time or Time-to-First-Byte. Monitoring end-user experience of SaaS applications like Salesforce, or OWA means looking at overall computer metrics.

Complex SaaS Apps Need Service Watch Browser For Real User Monitoring

No RUM Script Injection

SaaS apps can’t be instrumented using legacy RUM — you don’t have access to the servers


More Client-Side Demands

SaaS apps demand more computer and network resources and are longer running

See Beyond the Browser

SaaS apps behave differently through SASE, CASB, firewalls and remote workers

Analyzing SaaS and Browser Based Applications for Slowdowns and Poor Performance with Real User Monitoring

Software-as-a-Service applications like Salesforce Lightning, Gmail, and OWA are often long running applications that download and update resources in the background. Detecting application performance problems can be more challenging with these modern SaaS apps.

Exoprise Service Watch browser RUM monitors the background requests and executions for continuous visibility. These requests can determine when applications are slowing down, even after their initial navigation and application download. Service Watch Browser can analyze everything from page load events, HTTP requests, to SaaS app crashes and performance problems.

Application Response Metrics

Capture all the web traffic requests that a Single-Page App like Gmail, SharePoint or OneDrive makes. Aggregate the requests by location, user and machine for performance analysis and diagnostics.

View page requests from the users browsers
Drill down to see the requests that are causing SaaS web application slowdowns

Hop-by-Hop Network Traces

Record network path performance information to identify the slowest network nodes by ISP and determine the root cause of end-user slowdowns and outages.

Hop By Hop network trace of Service Watch Browser monitored domains
Diagnose which nodes in a network are slowing SaaS delivery
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