Your Business Needs Uptime Not Downtime
Microsoft Office 365 outages are increasing. Office 365 subscription services for Outlook, Teams, Exchange Online, OneDrive, Azure, Yammer, and SharePoint are used by millions of users worldwide. Whether for personal or business use, outages on this scale are frustrating and expensive. According to Gartner, the average cost of IT outages is $5,600 per minute and up to $300,000 per hour. Traditional tools do not look beyond their network and lengthen the process of troubleshooting.
Your business needs a proactive Office 365 monitoring solution improves uptime and lowers Office 365 downtime by automating fault detection and improving the end-user experience.
Source: The Roadmap to Becoming a Top Performing Organization in Managing IT Operations
Digital Enterprise Journal
Make Your IT Environment Resilient to Office 365 Outages
Service outages, whether in the corporate LAN, at the providers data-center, or somewhere in between (like the network) often happen as a result of upgrades or network changes. These changes usually stem from software upgrades, capacity, or the desire for performance improvements.
Often well intended, upgrades are frequently the source of outages and performance incidents. By utilizing Exoprise solutions, organizations can mitigate Office 365 failures, outages, and transient failures. Comprehensive insight into the Service Delivery Chain provides accurate pinpointing of changes whether internal or external.
Monitor Every Application in the Microsoft Office 365 Suite
Companies often face the challenge of monitoring the performance and reliability of multiple Office 365 applications that end users can access simultaneously via the cloud or on-premises. With the rise of work from home culture, IT needs to be better prepared to support employees and ensure that work continues with minimal disruption. Existing monitoring tools cannot be instrumented to monitor the deep stack (network, server, physical, virtual, on-premises, and the hybrid cloud) infrastructure on which these applications run.
Only Exoprise provides the ability to monitor the entire Office 365 suite from every vantage point giving IT the visibility it needs to manage outages and minimize risk.
Automatically test the health of Office 365 service from sensors that monitor and collect real-time data.
Roll out new application changes with confidence. Monitoring alerts during any service impact.
Transform expensive war room scenarios into all hands deck in one single monitoring platform.
Integrate with ITSM and Existing Systems Management Tools
Mission-critical 3rd-party SaaS applications and services require 24×7 monitoring and network operations management. IT teams don’t want to manually create incident tickets and often need to communicate outages to a broader audience within a company or initiate workflows.
During service outages or network interruptions, ops teams shouldn’t be manually creating tickets or reinventing the wheel. There is no time to waste if a critical service like Office 365, SharePoint, Microsoft Teams or OneDrive is experiencing a service interruption. Tickets should automatically be created in ITSM or other third-party tools.
Streamline incident management with Exoprise CloudReady by automating ticket creation and resolution in tools such as ServiceNow, Splunk, PagerDuty, MoogSoft, and more to ensure excellent end-user digital experiences, enhanced cross-functional communication, and optimal business productivity.
Analyze Root Cause During Office 365 Outages to Eliminate Finger Pointing
The amount of data and metrics collected in an IT organization especially during an outage has exploded over years. So much so that teams struggle to gain insights quickly enough and take advantage of it. As a result, several departments use a combination of modern and traditional tools. Data stitched together by these tools to correlate or track down the root cause is largely insufficient and outdated due to the time lag. Costly warm room scenarios escalate trying to figure out what happened and how to fix the impending outage.
Leverage an all-in-one monitoring pane from Exoprise that aggregates and correlates data points from a variety of sources. Empower IT teams to use crowd-based analytics and immediately find out where the real problem lies.
Recent Coverage of SaaS and Cloud Outages
This early AM on the East Coast, Teams experienced an access outage. The Exoprise sensors detected this outage an hour before Microsoft published a report on the issue. Here's an example of what you get when…
Just about 2 weeks after its most recent outage, Microsoft experienced a severe DNS outage Thursday Evening at approximately 21:30 UTC on 01 Apr 2021. That's the official start of the outage from Microsoft. But we…
Early Detection of Microsoft 365 and Teams Outage Exoprise CloudReady provides early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive,…
Early Detection of Exchange Online Mail Delivery Outage Exoprise CloudReady provides early detection of mission critical mail outages. On February 3rd, Microsoft had a mail delivery delay, that caused mail delivery failures and an outage. While…
On Wednesday January 27th, 2021, Microsoft Office 365 experienced an outage affected a number of its services with a prolonged outage affecting Exchange Online. Exchange Online Outage but Impacting Other Services Like SharePoint Online Various details…
Unfortunately, in this time of increased dependency on Microsoft Teams, Zoom and other remote conferencing solutions while working from home, Microsoft 365 had a Teams Audio/Video Conferencing outage between August 19th and 20th of this year.…