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Automated Office 365 Outage Detection

Early outage detection, analyze root cause faster, and reduce response times.

Your Business Needs Uptime Not Downtime

Microsoft Office 365 outages are increasing. Office 365 subscription services for Outlook, Teams, Exchange Online, OneDrive, Azure, Yammer, and SharePoint are used by millions of users worldwide. Whether for personal or business use, outages on this scale are frustrating and expensive. Office 365 outage can be costly. According to Gartner, the average cost of IT outages is $5,600 per minute and up to $300,000 per hour. Traditional tools do not look beyond their network and lengthen the process of troubleshooting.

Your business needs a proactive Office 365 monitoring solution improves uptime and lowers Office 365 downtime by automating fault detection and improving the end-user experience.

Reduce MTTR

38 mins

Average Mean Time to Resolution per incident for top performing organizations vs 224 mins for others.

Improve Employee Productivity

79%

Percent of performance issues proactively detected at Top Performing Organizations vs 39% for others.

Optimize Digital Experience

300%

Increase in number of companies embracing a remote hybrid work model infrastructure.

Make Your IT Environment Resilient to Office 365 Outage

Service outages, whether in the corporate LAN, at the provider’s data center, or somewhere in between (like the network) often happen as a result of upgrades or network changes. These changes usually stem from software upgrades, capacity, or the desire for performance improvements.

Often well intended, upgrades are frequently the source of Microsoft outages and performance incidents. By utilizing Exoprise solutions, organizations can mitigate Office 365 issues such as failures, outages, and transient errors. Comprehensive insight into the Service Delivery Chain provides accurate pinpointing of changes whether internal or external. Whether it is Teams, Outlook, SharePoint, Exchange, Azure, or any other Microsoft 365 service outage, ensure every service is monitored proactively.

Service Delivery Chain with Possible Cloud Outages Detected by Exoprise Solutions

Monitor Every Application in the Microsoft Office 365 Suite

Companies often face the challenge of monitoring the performance and reliability of multiple Office 365 applications (Teams, Outlook, OneDrive, Sharepoint) that end users can access simultaneously via the cloud or on-premises. With the rise of work from home culture, IT needs to be better prepared to support employees and ensure that work continues with minimal disruption. Existing monitoring tools cannot be instrumented to monitor the deep stack (network, server, physical, virtual, on-premises, and the hybrid cloud) infrastructure on which these applications run.

Only Exoprise provides the ability to monitor the entire Office 365 suite from every vantage point giving IT the visibility it needs to manage outages and minimize risk.

Automatically test the health of Office 365 service from sensors that monitor and collect real-time data.

Roll out new application changes with confidence. Monitor Office 365 Outlook, Exchange outage alerts during any service issues.

Transform expensive war room scenarios into all hands deck in one single monitoring platform.

Early Detection of Microsoft Teams Outage and Office 365 Outage Map

Exoprise is a leader in monitoring Microsoft 365. Employees and customers who regularly use Office 365 services such as Teams, Outlook, SharePoint, OneDrive, etc., should be notified of an impending outage early on, giving IT teams ample time to inform customers and manage employee expectations. With proactive monitoring and deeper synthetics for any SaaS application, Exoprise detects Microsoft outages at least 2-3 hours in advance, even before the service provider acknowledges them on its Twitter feed.

For example, after suffering a Teams outage in early 2020 due to an expired SSL certificate, the Exoprise Teams AV sensor collects all the performance metrics (jitter, packet loss). Interestingly, as an administrator, you can also visualize which locations the outage affects end-users through our dashboard. This customizable dashboard consists of several data widgets that are interwoven to provide a high-level operational view of your preferred Microsoft 365 services. The Twitter widget shows real-time service health status and communication from Microsoft.  In the center, the sensor heatmap shows Teams AV down in one of our public-hosted sites. The Office 365 outage map clearly displays that the Teams outage affected the north-eastern parts of the US and India.

After deploying the fix in production, Exoprise will show if it works. This real evidence is critical for network administrators, help desk operators, and ITSM support staff to reach out to their business leaders in time and send clear messages for the resumption of operations.

Teams Outage Throughout the Day
Early MS Teams Outage Dection Due to Expired Certificate
Teams and Azure Outage
Exoprise Custom Dashboard to View Microsoft Teams Outage

Integrate with ITSM and Existing Systems Management Tools

Mission-critical 3rd-party SaaS applications and services require 24×7 monitoring and network operations management. IT teams don’t want to manually create incident tickets and often need to communicate o365 outages to a broader audience within a company or initiate workflows.

During service outages or network interruptions, ops teams shouldn’t be manually creating tickets or reinventing the wheel. There is no time to waste if critical Office 365 services like SharePoint, Teams, Outlook, Exchange Online, OneDrive are experiencing an outage service disruption. Tickets should automatically be created in ITSM or other third-party tools.

Streamline incident management with Exoprise CloudReady by automating ticket creation and resolution in tools such as ServiceNow, Splunk, PagerDuty, MoogSoft, and more to ensure excellent end-user digital experiences, enhanced cross-functional communication, and optimal business productivity.

Automate Ticketing

Capture alerts from the under-performing Office 365 applications and automatically route to ITSM of your choice.

Facilitate Communication

Distribute Office 365 outage notifications either through email, SMS, chat, or Web Hook and coordinate troubleshooting with team.

Accelerate Troubleshooting

Automatically acquire alarm and sensor property variable data in notifications to speed troubleshooting.

Analyze Root Cause During Microsoft Outage to Eliminate Finger Pointing

The amount of data and metrics collected in an IT organization especially during a Microsoft o365 outage has exploded over years. So much so that teams struggle to gain insights quickly enough and take advantage of it. As a result, several departments use a combination of modern and traditional tools. Data stitched together by these tools to correlate or track down the root cause is largely insufficient and outdated due to the time lag. Costly warm room scenarios escalate trying to figure out what happened and how to fix the impending outage.

Leverage an all-in-one monitoring pane from Exoprise that aggregates and correlates data points from a variety of sources including Office 365 Twitter account @msft365status. When Office 365 is down, empower IT teams to use crowd-based analytics and immediately find out where the real problem lies.

Enhance Decision-Making

Collaborate with decision makers using a single monitoring dashboard.

Recover SLA Refunds

Document Office 365 outage violations earn back SLA refunds for outages

Improve Experiences

Trust Exoprise data to let your teams know ASAP and before your ISP and cloud providers do.

Office 365 Service Health

Integrated 360-degree View of Microsoft 365 Service Status

Exoprise solutions integrate per-tenant Office 365 Service Status and Service Health Dashboard directly within the console. See both sides of your Office 365 health along with real-time Twitter® feeds from any network or SSO providers for a custom 360-degree view of your SaaS and cloud services. Reduce data loss affecting users, ensure your providers are meeting their service level agreements, and improve Office 365 availability for your entire business.

Recent History of Office 365 Outage and Status

Azure AD Global Microsoft Outage
Global Azure AD Outage Affecting Microsoft 365 Services December 15

Global Azure AD Outage Affecting Microsoft 365 Services December 15

What Happened to Our Services? Microsoft has had its own share of outages recently and during the evening of December 15th Azure AD was the cloud culprit. As a result, the Exoprise sensors detected this Microsoft…

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