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Service Watch Desktop Logo

Crucial Endpoint Visibility
for the New Hybrid Employee

Experience Endpoint Monitoring for The New Digital Nomad

Work has forever been changed. #WorkEverywhere is the new normal and, with an increased dependency on collaboration and secure access, networked apps and Software-as-a-Service have become business-critical. When there are connectivity or device problems, productivity suffers.

The future of work is all digital, all connected, and all kinds of complicated.

Service Watch Desktop is endpoint monitoring capturing the employee experience to ensure success and satisfaction with networked applications, services, desktops, and more. This is a born-in-the-cloud Digital Experience Monitoring (DEM) with no servers to install, no databases to stand up, and scales infinitely.

High-Level Scores, Low-Level Capture

Deep, important insight into network, system, and app resources

Diagnose the Work From Anywhere Crowd

Troubleshoot employee issues no matter where they roam

Network and App Intelligence You Can See

Rich visualizations and collection for Wi-Fi, WAN/LAN, VPN and more

Service Watch Desktop Features for Endpoint Monitoring

Core features and data analytics to accelerate understanding for the entire IT team

Important System Resources, Real-Time Insight for Every Endpoint

Service Watch Desktop captures a huge volume of system resource metrics in real-time. Then it uploads, scores, and analyzes them for productivity impact. Easily group, and refine the scoring by asset, CMDB values, Organizational Unit, user, and more.

Composite Resource Scores for Baselining & Discovery

Important system and experience metrics are rolled up, aggregated, and crowd-sourced to help analysts make sense of the data and get to the root cause quickly.

  • Quickly detect issues across large sets of machines and users
  • Customize thresholds for Good, Fair, & Poor experiences
  • Roll up everything from Wi-Fi signal strength, to process queues and OS paging. See how low-level metrics impact end-user productivity.
teams composite metrics monitoring
Windows Reliability, Faults, Crashes, Updates & Blue-screens

OS Machine Reliability & Stability for Endpoint Monitoring

Service Watch Desktop collects and aggregates reliability data across devices for trending and prioritization.

  • Know which applications cause grief and prioritize fixes
  • Correlate updates and problems across your environment
  • Crowd-sourced app and OS reliability scores
  • Faults, Crashes, Hangs, Updates and Blue-screens collected for slicing and dicing

Network Visibility from Endpoint App to LAN/WAN to the Internet to Provider

Work from anywhere has increased dependency on collaboration and productivity applications. Network response time, latency, and connectivity issues are a common of complaints and troubleshooting.

Only Exoprise Service Watch captures response time and packet loss metrics from thick-client, business-critical apps like Outlook, OneDrive, Zoom, WebEx, and Slack.

Don’t believe us? Give it a try across 25 desktops for free.

Integrates with Service Watch Browser for Complete Endpoint Monitoring

Browsers have become the most important (& complicated) app for knowledge workers in every enterprise. We reserve a special place for Web Experience Scores and how they weigh into the overall experience metrics for a user within the Exoprise platform.

Web Experience Scores correlated across system and application performance

Monitoring Endpoint Application Impact

Service Watch Desktop doesn’t just record perfmon stats. Metrics are captured when the user is active so critical signals are when apps are really acting up.

  • Records 1000’s of app and service metrics every 30 seconds
  • Aggregates captures to just before the user is active — and just after
  • Sifts, sorts, and filters the most important applications to track and elevate real culprits

Better Together: Run Synthetics From Any Real User Monitoring Endpoints

The Exoprise platform uniquely supports running synthetics from any Service Watch Desktop endpoint. There are many use cases for running synthetics in combination with digital experience endpoint monitoring provided by Service Watch:

  • On-demand diagnosis of user or network issues
  • Proactive VPN performance from user devices; at home or on the road
  • Triangulating and troubleshooting ISP and Internet performance from at-home user machines

Privacy Personified for Endpoint Users

Service Watch includes capabilities to restrict access to any personal data that might be captured. Configure who can access data on a role-by-role basis to satisfy compliance and regulatory requirements.

Service Watch Desktop for Endpoint Monitoring Deploys In A Snap

Easily integrates with corporate deployment solutions or simple invite and download to get started

Simple Steps to Create an Endpoint Configuration - Get Started Quickly

Create & Save Configurations

Create Configurations

Create different configurations for different business units or diagnosis
Supports Different Installation Types

Choose Installation Type

Install as a service, an application, or customized install type
Select The Apps To Monitor

Choose Apps & URLs

Choose domains, URLs and apps to monitor and troubleshoot
Save The Configuration With Instructions

Save With Instructions

Installations are packaged for distribution or invited to a branded portal for distribution
Quick Download To Diagnose

Quick Download

Trial, support, or deploy - invite users to download and diagnose network, app, or device problems

Correlate Endpoint Monitoring With Synthetic Transaction Monitoring

Real User Monitoring is great for diagnosing specific user or network issues but doesn’t notify you before a user is affected. RUM doesn’t help with outage prediction or help you in advance.

Deploy CloudReady synthetics along with Service Watch Desktop to capture the complete picture. Know in advance of a problem — know before a business unit is impacted.

Endpoint Monitoring Plus Synthetics In One Platform

Monitor SharePoint, Teams, Salesforce, any SaaS or web application. Know in advance, complete coverage for every user.

Synthetic Transaction Metrics vs Real-User Monitoring Metrics One Dashboard

Pinpoint the Endpoint Root Cause

Pinpoint the issue 24×7, for each network condition, each user environment.

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