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Service Watch Desktop

Endpoint Visibility
for Apps, Networks, and SaaS


Employee Digital Experience Monitoring, Everywhere They Work

Hybrid work is the new normal with reliance on Unified Communications-as-a-Service (UCaaS), secure access, and networking to ensure productivity with cloud and SaaS apps.

When employees experience network or device problems, business suffers. This is why you need Network Digital Experience Monitoring, we call it Network DEM.

The future of work is all digital, all connected, and all kinds of complicated.

Service Watch Desktop monitors every critical aspect of the employee digital experience to ensure success and satisfaction with networked business apps. Service Watch is a born-in-the-cloud DEM/DEX solution with quick ROI, unparalleled features, and infinite scaling.

High-Level Scores, Low-Level Capture

In-depth insight into network, system, and app utilization


Diagnose Hybrid Work Apps and Networking

Troubleshoot employee issues no matter where they roam

Network and App Intelligence You Can See

Rich visualizations for Wi-Fi, ISPs, SASE, WAN/LAN, VPN and more

Service Watch Desktop Features for Endpoint Monitoring

Core features and data analytics to accelerate understanding for the entire IT team

Important System Resources, Real-Time Insight for Every Endpoint

Service Watch Desktop captures 1000s of metrics every second for long-term trending, real-time alarms, and root cause analysis. Easily group, and refine device and application scoring by asset, CMDB values, Organizational Unit, user, and more with Device Groups.

Composite Resource Scores for Benchmarking & Discovery

Important system and experience metrics are rolled up, aggregated, and crowdsourced to help analysts make sense of the data and get to the root cause quickly.

  • Quickly detect issues across thousands of devices and users
  • Customize thresholds for Good, Fair, & Poor experiences
  • Roll up data from Wi-Fi signal strength, to process queues and OS paging. See how low-level metrics impact end-user productivity.
  • In-depth detail for long term trending and just in time diagnosis


Device Experience and Resource Score
Reliability, event list and crash list

OS Machine Reliability & Stability

Service Watch Desktop records reliability data across endpoint devices for trending and prioritization.

  • Know which applications cause grief and prioritize fixes
  • Correlate system updates and problems across your environment
  • Crowdsourced app and OS reliability scores
  • Faults, Crashes, Hangs, Updates and Blue-screens collected for slicing and dicing
  • Full support for Windows, macOS, and Linux endpoints

Network Visibility from App to ISP, the Internet and Provider

Network response time, latency, jitter, packet loss, and connectivity issues are common of complaints of employees and IT help desks.

Only Service Watch captures response time and packet loss metrics from thick client apps like Outlook, Teams, OneDrive, Zoom, WebEx, and Slack for network application monitoring. Improve the desktop experience (DX) for every employee.

Don’t believe us? Give it a try across 25 desktops for free.

Diagnose SaaS App Performance from Browsers and Client Apps

Browsers have become the most important (& complicated) app for knowledge workers in every enterprise. We reserve a special place for Web Experience Scores and how they weigh into the overall experience metrics for a user within the Exoprise platform.

Web Experience Scores correlated across system and application performance

Monitor Endpoint Application Impact, Every App

Service Watch Desktop doesn’t just record simple perfmon stats. Metrics are captured when the user is active, so critical signals rise to the top for evaluation.

  • Records 1000s of app, service, and network metrics every second
  • Detect leaks, runaway apps, hangs, faults, crashes and more across core and every day applications
  • Captures to just before the user is active — and just after to identify the culprit
  • Sifts, sorts, and filters the most important applications to track and highlight the real problems

RUM+Robots: Light Synthetics From Any User Device

Service Watch supports running lightweight synthetics from every user device. Detect problems before they impact the user and business. If you’re just passively capturing DEX metrics, then you’re waiting for a user to be impacted before you know about an issue.

  • On-demand diagnosis of the user or network infrastructure issues
  • Proactive VPN performance from user devices; at home or on the road
  • Triangulating and troubleshooting ISP and Internet performance from at-home user machines

Seamlessly Combined In One Platform

Group Stats Together Based on Any Attribute with Service Watch Device Groups

Device Groups enable infinite grouping of app, system, and network metrics for trending and diagnosis. Group by manufacture, app usage, ISP location (Comcast, Verizon) and more to reveal and solve any big data problem.

  • Analyze data to diagnose system, app, and network issues
  • Easy-to-use benchmarking to optimize refreshes and track change effects
  • Compare groups of devices by cost center, branch, network, ISP, and more
Click to enlarge
Click to enlarge

Visualize Latency, Jitter, Packet Loss With The App Network Dashboard

An application network dashboard details TCPIP and UDP latency for every network device to compare ISP’s, applications, and devices.

  • Compare internal network performance
  • Real-time insight into network and ISP performance affecting enterprise employees
  • Visualize network performance for Teams, Zoom, WebEx and more

Privacy Personified for Endpoint Users

Service Watch includes capabilities to restrict access to any personal data that might be captured. Configure who can access data on a role-by-role basis to satisfy compliance and regulatory requirements.

Service Watch Desktop for Endpoint Monitoring Deploys In A Snap

Easily integrates with corporate deployment solutions or simple invite and download to get started.

General Deploy Instructions

Deploy With Microsoft Intune

Simple Steps to Create an Endpoint Configuration - Get Started Quickly

Create & Save Configurations

Create Configurations

Create different configurations for different business units or diagnosis
Supports Different Installation Types

Choose Installation Type

Install as a service, an application, or customized install type
Select the Apps to Monitor

Choose Apps & URLs

Choose domains, URLs and apps to monitor and troubleshoot
Save the Configuration with Instructions

Save With Instructions

Installations are packaged for distribution or invited to a branded portal for distribution
Quick Download to Diagnose

Quick Download

Trial, support, or deploy - invite users to download and diagnose network, app, or device problems

Correlate RUM Data With Synthetic Transaction Monitoring

Real User Monitoring is great for diagnosing specific user or network issues, but doesn’t notify you before a user is affected. RUM doesn’t help with outage prediction or help you in advance of a problem.

Deploy CloudReady synthetics along with Service Watch Desktop to capture the complete picture. Know in advance of a problem — know before a business unit is impacted.

Endpoint Monitoring Plus Synthetics In One Platform

Monitor SharePoint, Teams, Salesforce, any SaaS, web, or desktop app. Know, in advance, with complete coverage for every user. Fix desktop issues and troubleshoot network problems with complete visibility.

Combine Service Watch Desktop and Service Watch Browser data into Dashboards for full visibility

Pinpoint Root Causes

Desktop monitoring pinpoints the issue 24/7, for each network condition, each user environment with Exoprise endpoint monitoring software. Improve digital experience score after fixing and troubleshooting desktop issues.

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