Experience Monitoring for The New Digital Nomad
Work has forever been changed. #WorkEverywhere is the new normal and, with an increased dependency on collaboration and secure access, networked apps and Software-as-a-Service have become business critical. When there are connectivity or device problems, productivity suffers.
The future of work is all digital, all connected, and all kinds of complicated.
Service Watch Desktop is End User Experience Monitoring (EUEM) capturing the employee experience to ensure success and satisfaction with networked applications, services, desktops and more. This is a born-in-the-cloud Digital Experience Monitoring (DEM) with no servers to install, no databases to stand up and scales infinitely.
Service Watch Desktop Features
Core features and data analytics to accelerate understanding for the entire IT team
Important System Resources, Real-Time Insight for Every Device
Service Watch Desktop captures a huge volume of system resource metrics in real-time. Then it uploads, scores, and analyzes them for productivity impact. Easily group, and refine the scoring by asset, CMDB values, Organizational Unit, user, and more.
Composite Resource Scores for Baselining & Discovery
Important system and experience metrics are rolled up, aggregated, and crowd-sourced to help analysts make sense of the data and get to the root cause quickly.
- Quickly detect issues across large sets of machines and users
- Customize thresholds for Good, Fair, & Poor experiences
- Roll up everything from Wi-Fi signal strength, to process queues and OS paging. See how low-level metrics impact end-user productivity.
OS Machine Reliability & Stability
Service Watch Desktop collects and aggregates reliability data across devices for trending and prioritization.
- Know which applications cause grief and prioritize fixes
- Correlate updates and problems across your environment
- Crowd-sourced app and OS reliability scores
- Faults, Crashes, Hangs, Updates and Blue-screens collected for slicing and dicing
Network Visibility from App to LAN/WAN to Internet to Provider
Work from anywhere has increased dependency on collaboration and productivity applications. Network response time, latency, and connectivity issues are a common of complaints and troubleshooting.
Only Exoprise Service Watch captures response time and packet loss metrics from thick-client, business-critical apps like Outlook, OneDrive, Zoom, WebEx, and Slack.
Don’t believe us? Give it a try across 25 desktops for free.
Integrates with Service Watch Browser
Browsers have become the most important (& complicated) app for knowledge workers in every enterprise. We reserve a special place for Web Experience Scores and how they weigh into the overall experience metrics for a user within the Exoprise platform.
Service Watch Desktop doesn’t just record perfmon stats. Metrics are captured when the user is active so critical signals are when apps are really acting up.
- Records 1000’s of app and service metrics every 30 seconds
- Aggregates captures to just before the user is active — and just after
- Sifts, sorts, and filters the most important applications to track and elevate real culprits
Better Together: Run Synthetics From Any RUM Endpoints
The Exoprise platform uniquely supports running synthetics from any Service Watch Desktop endpoint. There are many use cases for running synthetics in combination with digital experience monitoring provided by Service Watch:
- On-demand diagnosis of user or network issues
- Proactive VPN performance from user devices; at home or on the road
- Triangulating and troubleshooting ISP and Internet performance from at-home user machines
Service Watch includes capabilities to restrict access to any personal data that might be captured. Configure who can access data on a role-by-role basis to satisfy compliance and regulatory requirements.
Service Watch Desktop Deploys In A Snap
Easily integrates with corporate deployment solutions or simple invite and download to get started
Simple Steps to Create a Device Configuration - Get Started Quickly
Correlate Real-User Monitoring With Synthetic Transaction Monitoring
Real User Monitoring is great for diagnosing specific user or network issues but doesn’t notify you before a user is affected. RUM doesn’t help with outage prediction or help you in advance.
Deploy CloudReady synthetics along with Service Watch Desktop to capture the complete picture. Know in advance of a problem — know before a business unit is impacted.
Real User Monitoring Plus Synthetic In One Platform
Monitor SharePoint, Teams, Salesforce, any SaaS or web application. Know in advance, complete coverage for every user.
Pinpoint The Issue
Pinpoint the issue 24×7, for each network condition, each user environment.