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Microsoft Teams Digital Experience Monitoring

Choppy video? Dropped calls? Quickly diagnose issues for Teams

Growing Challenges of Microsoft Teams Performance

Employee collaboration impacts business outcomes. The higher the productivity and engagement levels, the better the results. But what happens when remote workers struggle with poor Teams experience and connectivity issues? Diagnosing problems becomes laborious or impossible with various home network settings and a lack of service quality visibility. Day by day, identifying and troubleshooting Microsoft Teams performance and network issues have become an increasing challenge for IT.

Microsoft Teams Performance monitoring

Microsoft Teams Digital Experience Monitoring,
An Enterprise Priority

Exoprise provides a complete and better together solution to ensure optimal delivery of the Microsoft Teams service. CloudReady provides a unique script-free, synthetic transaction monitoring for Microsoft Teams and proactive 24×7 monitoring. Service Watch, on the other hand, is a holistic Digital Experience Monitoring platform for Teams offering real-user monitoring and end-to-end visibility from everywhere.

CloudReady Synthetics

  • Identify digital performance issues proactively to prevent business impact
  • Legacy APM tools can’t monitor third-party apps or services
  • Test user experiences without waiting for user activity

Service Watch Browser

  • Detect network and application problems for each user
  • Lightweight, non-intrusive browser add-on
  • Easy installation, no admin rights required

Service Watch Desktop

  • Isolate employee client, network, or server problems
  • Diagnose poor Wi-Fi, ISP, or LAN/WAN networking
  • Capture desktop errors, crashes, and reliability metrics

Real User Monitoring for Microsoft Teams

Ensure Productive Collaboration

Proactive monitoring + complete coverage ensures rewarding employee collaboration

Complete Digital Experience Visibility

Combine Teams Audio/Video synthetics with Real-User Monitoring of Teams for complete visibility

Troubleshoot Networks In Minutes

Proactive notifications with network node latency and packet loss details in real-time for pinpointing the problem

Proactive Outage Detection Everywhere

Early Teams outage notifications plus deep network performance insights

Better Together - Combine Real User Monitoring with Synthetics

The Exoprise Digital Experience Monitoring platform takes Salesforce performance monitoring to the next level. Combine proactive Synthetic Transaction Monitoring (STM) and endpoint Real User Monitoring (RUM) in a single pane of glass to provide a rich end-user digital experience for Salesforce app users.

Troubleshooting and Root Cause in 3 Clicks or Less

Remote, hybrid, or on the road, a seamless Teams call-quality experience is a critical requirement. Ensure superior call quality by combining proactive synthetics with real user monitoring (RUM).

teams monitoring and hop-by-hop insight

We had frequent complaints from users about poor Teams meetings/calls. Initially, we would upgrade the hardware to the latest to resolve the problem and spend thousands doing that, but the problems persisted. So, when we started using Service Watch, we could see exactly where the problem was for each user – and avoid upgrading when the problems were due to corporate network or weak Wi-Fi access points.

Microsoft Teams Administrator
Manufacturing Services Company

Troubleshoot Microsoft Teams Performance Issues from Every Vantage Point

Monitor Teams Sessions in Real-Time From Every Desktop

For hybrid employees, Exoprise Service Watch Desktop monitors Microsoft Teams latency, jitter, and packet loss from every perspective – whether employees work from home, on the road, or the corporate LAN/WAN.

Connected and streamed network monitoring continuously captures end-to-end latency and response times for Microsoft Teams. Detect problems with messaging, chat, and general operations. Discover slow Wi-Fi conditions, dropped connections, and network problems in real-time.

Captures end-to-end network metrics during real-time collaboration sessions, including audio, video, screen, and application sharing. Pinpoint the network hop, ISP, ASN, and ASO for troubleshooting and root cause.

Monitor Teams Sessions graphics

Client, Server, or Network — Leave No Stone Unturned

Superior digital experiences for Unified Communications like Microsoft Teams require a 360-degree perspective of the desktop, server, network, and application performance. Exoprise Service Watch Desktop monitors the Microsoft Team to a depth never before achieved for hybrid and HQ employees.

Network Benchmarks, Baselines, and Proactive Monitoring with Teams Synthetics

Only Exoprise has true synthetic emulation for Microsoft Teams Audio Video conferences. With CloudReady, deploy Microsoft Teams AV Conference sensors anywhere you want to test, tune, and optimize QoS and DSCP values.

Why wait for an end-user to be impacted before you know you’re successful? Why wait for a slow or imprecise Call Quality Dashboard?

Script-free CloudReady Teams sensors let you know ahead of time when the network, the ISP, Microsoft, or the Internet is having problems.

Network Benchmarks, Baselines, and Proactive Monitoring with Teams Synthetics

Collect, analyze, and correlate endpoint reliability data for the Microsoft Teams application from any device.

Analyzes any faults, crashes, hangs, blue-screen freeze, and update issues with Teams. In addition, the tab provides immediate visibility into updates or installation steps responsible for Teams faults and prioritizes fixes by IT.

Real-time Dashboards for Every IT Personna

Build the most comprehensive dashboard for Microsoft Teams and serve everyone from network administrators to Unified Communications administrators and IT helpdesk managers. Integrate Call Quality Dashboard data and real-time analytics into the client, server, and network response times.

Map Critical Network Paths For Every User

Real-time visibility into the end-to-end network path when users join conference calls, screen sharing sessions, and Audio / Video conferences via the Teams client application. Pinpoint the culprit regarding packet loss and dropped audio video or Teams UX issues.

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Read this solutions brief to see how to proactively monitor Microsoft Teams

Exoprise Teams Brief

Download the Microsoft Teams Monitoring Brief to lean more about our monitoring solutions.


Frequently Asked Questions about Team Monitoring

Yes, it does. The Teams AV Conference sensors sign into Microsoft Teams, start an audio-video conference and then invite an Exoprise AV Bot into the meeting, which then begins to stream audio and video. WebRTC statistics are captured, analyzed, and aggregated for the ultimate in Microsoft Teams proactive network telemetry.

No, that’s not necessary. Exoprise Service Watch is for end-user experience management of Teams sessions and captures the end-user perspective. We recommend you deploy Teams synthetics wherever you have varying network conditions, i.e. headquarters, branch, and Teams room devices.

We know users today are collaborating via many different technologies like Zoom, WebEx, RingCentral, or Teams. That’s why we’ve designed our real-user monitoring solution to provide real-time diagnostics into all of these collaboration apps and others.

Yes, our platform integrates with Call Quality Data. Every conversation can be drilled into Microsoft Call Quality data. We can also host Call Quality data reports in our real-time dashboards.

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