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Make Sure The Network Is Ready for That Call

Unified Communications, Collaboration and VoIP solutions are pervasive and mission-critical to most enterprises today. They also remain difficult and complex to manage, monitor, and ensure acceptable service levels.

The shift to cloud-driven Unified-Communications-as-a-Service (UCaaS) offerings like Microsoft Teams, Slack and Skype for Business makes it even more difficult to diagnose.

Where Existing VoIP and UCaaS Monitoring Solutions Fail

  • Traditional tools that rely on Call Data Records are latent, slow, reactive and useless
    What good is a CDR from a call last week? You need proactive monitoring to find and fix problems before the important conference call. Not after.
  • Network changes demand before and after baselining of Quality of Service and end-to-end call quality
    Network changes are the bane of IT’s existence, things break when changes are made and you need proactive diagnostics in place BEFORE the change. So you can see if somethings broken.
  • Traditional tools have no visibility outside the network you own
    As the adoption of UCaaS grows, the importance of the Internet and networks beyond your control grows exponentially. Tools to assist with seeing what is happening beyond your firewall become critical.
  • Insight Into Major Cloud Platforms is Required
    Usage of collaboration platforms like Microsoft Teams, Slack and Skype for Business has exploded and replaced traditional PSTN and VoIP sub-systems. End-to-end availability monitoring for the platforms is required.

Growth of Unified Collaboration Solutions

The growth of Unified Collaborations-as-a-Service (UCaaS) solutions like Microsoft Teams, Skype for Business, Slack and Zoom has shifted UC/VoIP traffic from internal to external. This cloud shift puts pressure on different parts of the network than legacy VoIP/PSTN/on-premises solutions like from Cisco and Avaya.

According to a study by Transparency Market Research, the UCaaS market is poised to reach US $79 billion by the end of 2024 and represents an incredible compound annual growth rate (CAGR) of more than 15%.

This growth in the UCaaS market is attributable to business value of the tools. Most UCaaS platforms incorporate email, voicemail, phone calls, text messaging and external communications, all integrated into a single unified solution. Unified communications are a fantastic accelerator for business and enable faster project completion and joint project management.

Synthetic Transactions for Impossible Client Apps

Exoprise automates the impossible. Automating the exact clients utilized by end-user for 24/7 synthetic transactions and metrics capture is critical for accurate end-user experience monitoring. Pinging a test IP address won’t tell you much.

Proactively Monitor Microsoft Teams

End-to-end Metrics Using Real Teams Infrastructure

Synthetic Audio, Video, Messaging Tests for Microsoft Teams

Only Exoprise has the capability to synthetically monitor Microsoft Teams Audio, Video and Messaging performance end-to-end. And only Exoprise can make it easy to deploy in just a few minutes. Don’t believe us? Give it a try.

Captures Real-Time Call Quality Metrics From Teams Infrastructure

  • Audio Jitter
  • Audio / Video Packet Loss
  • Audio / Video Bitrates
  • WebRTC setup, STUN/TURN
  • RTT as seen by WebRTC Client
  • Frames Dropped, Encoded, Received
  • Login Time, Single Sign-On
  • TCP/IP Connect, SSL Negotiate, DNS Lookup
Teams AV Sensor Diagram

Detect Teams Outages

Synthetic testing of AV+Messaging conferences enables proactive awareness of Microsoft Teams outages

Baseline Network Performance

Capture Jitter, MOS, and loss metrics from the underlying networks and infrastructure

Deploys In Minutes

No router/switch changes required, deploys in minutes to any branch or location

Network & Call Quality Metrics for Microsoft Teams

Microsoft Teams
Jitter & Loss

Captures metrics from real conference sessions every 5 minutes to ensure end-to-end Microsoft Teams Health

Teams AV Jitter Loss+

Microsoft Teams
Availability/SLA Reporting

Executes end-to-end conference sessions every 5 minutes and reports availability

Teams Availability+
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Microsoft Teams
Call Quality Dashboards

Updated in real-time, don’t wait for days to see how Microsoft Teams is running

Custom Teams Call Quality Dashboards+

Proactively Monitor Skype for Business Online and Skype for Business Server

Real-time End-to-End Visibility

CloudReady Skype sensors automate the actual Skype for Business clients to synthetically test end-to-end presence, messaging, audio, and video between peers and servers. Only Exoprise can automate the underlying Skype clients for 24/7 to synthetically test and capture call quality metrics in real-time.

Deploy CloudReady Skype sensors between branch and core locations to simulate and test QoS performance.

Captures QoS, Network Path Performance:

  • Inbound, Outbound Jitter
  • Inbound, Outbound Packet Loss
  • Client Perceived Network Congestion
  • Mean Opinion Scores and Degrade causes
  • Client Round Trip Times
  • Client-side correction
  • Frame, Video Packet Loss
  • End-to-end Network Path Performance between peers or media servers

Call Quality Metrics for Skype for Business Online

Skype for Business
Jitter & Loss

Captures metrics from real conference sessions every 5 minutes

Skype Video Conference Jitter and Frame Loss+

Skype for Business
Availability/SLA Reporting

Record uptime, service levels and ensure providers are living up to their agreements

Skype For Business Availabilty and Service Leve Metrics+
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Real-time Skype4B
Call Quality Data

See QoS and DSCP effects without having to wait weeks for improvements or changes

Custom Skype Call Quality Metrics Dashboard+

Proactive Monitoring for VoIP, SIP, and RTP Protocols

Exoprise CloudReady for VoIP, Teams, and Skype provides deep insight into how WebRTC, SIP and RTP perform across the network, branch and WAN environments. Network architects, operators and platform owners can proactively model and monitor the LAN, WAN, SD-WAN or legacy MPLS network in real-time. No matter where the users work.

Deploys In Minutes, Model Your Network Topology

Synthetic Network Testing, Any Topology
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