Challenges in Monitoring macOS Digital Experiences
Monitoring Apple macOS digital experiences across desktops and laptops requires recording performance, security, and other relevant metrics from the device, often for a remote worker or personally owned computer. Supporting these macOS enterprise users can be challenging for IT organizations when the tools and expertise doesn’t exist for macOS devices as much as they do for the Microsoft Windows platform.
macOS Real User Monitoring
Collect Thousands of Metrics
Service Watch for macOS monitors the intersection of business & communications apps and the dependent network, Wi-Fi access points or gateways from the macOS device and end-user perspective. Once deployed, Service Watch collects thousands of metrics used to diagnose and troubleshoot the employee experience.
Deep Network Visibility for macOS
On top of the typical resource metrics (CPU, disk, memory, etc.) Service Watch offers complete network visibility into the TCP/IP and UDP network traffic for core applications. Combined with synthetics and Service Watch Active Test, this visibility is complete coverage and proactive monitoring in one solution, no matter where employees work.
Monitoring SaaS Apps from the macOS Users Perspective
Diagnose slow SaaS, custom, or in-house Web-based applications with Service Watch and Service Watch Browser. Pinpoint the app, network ISP, proxies or SASE solution that’s slowing access and limiting productivity. Reduce Mean-Time-To-Resolution (MTTR) when end users report issues and hold SaaS vendors accountable for their SLAs.
Instrumented from the end-user devices, Service Watch pinpoints the slow culprit in the service delivery chain or network path. Application owners – even if they’re not developers – get a perspective of the overall device experience.
Don't spend time maintaining custom scripts for web or SaaS apps
CloudReady synthetics monitor any web-based app for high-level timings and low-level network analytics to diagnose quickly. Automated alarms raise incidents for tickets and ServiceNow integration.