skip to Main Content

Digital Experience Monitoring

Monitor user experience, applications, and their networks

  • Deploys in minutes
  • Secure with advanced privacy features
  • Full visibility — SaaS, desktops, networks,  & apps

SaaS / Desktop DEM Dashboard
Click to enlarge

Because Digital Experience Is Where IT Comes Together

Digital Experience Monitor (DEM) or End User Experience Monitoring (EUEM) is the ultimate measure of how IT services and assets are enhancing – or not – the productivity of business and employees no matter where they work.

End-user Experience is Where IT Comes Together
End-user Experience is Where IT Comes Together

Ensuring proper digital experience and superior productivity is becoming the cornerstone of how Information Technology teams deliver service to the business. Diagnosing and monitoring end-user experience is crucial to Information Technology delivery and business productivity:

  • IT Operations or AIOps
  • Network management
  • Business Productivity & Collaboration
  • Application Performance Management
  • Desktop Management
  • SaaS Management

Digital Experience Monitoring Use Cases

Digital Experience Troubleshooting

Complete Experience Visibility

No solution provides more end-to-end visibility into SaaS, networking, and app performance than Exoprise. Don’t believe us? Try it now.

Proactive Diagnostics

Exoprise combines proactive synthetic monitoring with Digital Experience RUM in one platform.

Optimize Device Refresh

Desktops, laptops, network, or apps — IT needs to know when productivity suffers due to older assets

Work Anywhere Troubleshooting

Diagnose apps, devices, Wi-Fi, and home networking issues no matter where remote employees get work done

Network Upgrades

Contemplating network changes? Capture before and after affects on employee digital experience to know what’s working and what isn’t.

Cloud App Migrations

Ensure smooth transitions to new systems, new applications and new clouds with end user visibility

Complete Visibility Into the Employee Digital Experience

From Client to Network to Cloud App — And Everything In-Between

Web Experience Monitoring

Visibility Into Apps You Don't Control

Lack of visibility into SaaS and cloud performance can hinder the end-user experience and ability for IT to troubleshoot when things go wrong. Take back control for always-on, proactive visibility AND complete coverage for every user.

  • Browser-based performance monitoring controlled by domain for security and privacy
  • Integrated endpoint, Wi-Fi, and network metrics to determine root cause
Scalable Digital Experience Monitoring

Scalable Cloud-based Endpoint and SaaS Monitoring

Exoprise solutions were born in the cloud with security and scalability designed from the start. Service Watch supports tens of thousands of users, apps, and endpoints with 100% end-to-end encryption.

WiFi Signal Strength Performance Monitoring, Latency

Wi-Fi Network Status, Visibility, & Performance

Diagnose, triangulate, and correct end-user Wi-FI and home networks no matter where the employee roams. Hybrid work is the new normal and this means supporting productive employees whether they work from HQ, branch, or home.

Synthetics + Real User Monitor From Every Vantage Point

Better Together: Real User Monitoring + Synthetics In One Cohesive Platform

Proactive monitoring with synthetics and digital experience coverage in one scalable, easy to manage platform. Exoprise gives you what you need to ensure productivity and IT delivery for employees no matter where they work from:

  • SaaS applications like Office 365
  • Home grown web-based applications
  • Custom thick-client server apps
  • Complete coverage with SaaS synthetics

Complete Coverage for the Most Popular Apps — Microsoft 365

Only Exoprise supports Monitoring ALL of Microsoft 365 and now, with Service Watch Desktop, includes full support for the Microsoft client applications:

  • Monitor network response times for Outlook, OneDrive, Teams in real-time
  • Capture Network Path Performance Telemetry to the Microsoft Office Front Doors…and beyond
  • Capture browser-based telemetry for SharePoint Online, OneDrive, Teams
Correlate Web, Network Experience With Desktop Scores

High-Level Scoring, Low-Level Metrics for Diagnosis

Service Watch provides the best of both worlds; high-level Experience Scoring such a Web Experience Scores (WXS) and Desktop Experience Scores (DXS) alongside low-level metrics for diagnosing problems.

  • Continuous, end-to-end network capture across third-party and home grown applications
  • Resource and attribute Experience Scores provide for optimal analysis and custom dashboards
Easy DEM Deployment

Easy deployment, rapid rollouts

Service Watch offers numerous deployment methods and integrations; from co-branded invites and on-demand installations to pre-configured installers delivered through Active Directory and Microsoft Endpoint Configuration Manager.

  • Service Watch Browser securely deploys via the built-in Browser Extension Stores like the Chrome Web Store or the Microsoft Edge Add-on Store
  • Service Watch Desktop can be deployed on-demand for troubleshooting an end-user problem or packaged for deployment to every endpoint

Service Watch Browser

  • Detect network and application problems for each user
  • Lightweight, non-intrusive browser add-on
  • Easy installation, no admin rights required

Service Watch Browser

Service Watch Desktop

  • Isolate employee client, network, or server problems
  • Diagnose poor WiFi, ISP, branch, or LAN/WAN networking
  • Capture desktop errors, crashes, and reliability metrics

Service Watch Desktop

Start Quickly, Deploy Everywhere

Configure URLs & Invite

Getting started is simple

  1. Create a configuration of SaaS Apps to monitor
  2. Configure privacy and anonymization features
  3. Invite users to install the Service Watch browser add-on
webstores-chrome-edge-both

Diagnose In Minutes

Deploy to a user in need

  1. Create a configuration tied to your Exoprise tenant
  2. Select how you want it to run; app or a service
  3. Configure the SaaS and thick-client apps to monitor
  4. Download or invite a user to deploy the configuration
Service Watch Desktop Instant Support Download

Package & Deploy

Enterprise Packaging

  1. Create a standard Service Watch Desktop configuration tied to your tenant
  2. Download it for packaging
  3. Service Watch Desktop supports bulk installation and command lines
Package and Distribute Service Watch Desktop

Answers to Common Questions About Service Watch

Getting Started, Trial, and Pricing

  • How much does Service Watch cost?
    Service Watch Browser for 50 users costs a single credit per month with no servers to install, no databases to configure. Service Watch Desktop is a single credit per month for 25 users. Each credit has a list price of $100 with volume and pre-payment discounts available. Start with as little as a single credit for one month and expand from there.
  • What are the requirements for running Service Watch?
    Service Watch browser is currently supported by Chrome and Microsoft Edge (the new good one) and runs on any MacOS, Linux, or Windows machine.
    Service Watch Desktop supports any Windows® device. Support for MacOS and Linux is on the way and you can help by beta testing.
  • How does the free trial work?
    Sign up at https://secure.exoprise.com/signup to get started. No credit card required, you get 3 credits and 15 days. The trial doesn’t start until you successfully deploy something so go check it out now and start when you’re ready.
  • What happens when the trial is over?
    You will lose access to the data so you should export your data before the trial expires. All of our components are simple to uninstall from OS settings or from our platform.
  • Are discounts available? Do I have to use a credit card?
    Yes, we offer volume discount programs and annual invoiced purchase plans.
  • Is Service Watch Browser included in Service Watch Desktop?
    Yes, Service Watch Desktop is a superset of Service Watch Browser and correlates client side performance metrics alongside browser metrics (and a whole bunch of other things!). With Service Watch Desktop you get hop-by-hop analytics in addition to application network scores from thick-client, desktop apps.
  • Can I get a longer trial?
    Maybe. You can try by contacting sales at exoprise and tell them why you need it for longer.

Networking, Firewalls, & Proxy

  • Do we have to open up our firewall?
    No way. There are no firewall changes required for using Exoprise solutions. Desktops, sensors, and browser add-ons securely communicate with Exoprise servers via HTTPs / 443.
  • Are proxies and VPNs supported?
    Absolutely, what good is a DEM solution that doesn’t support proxies or VPN when end-users are required to use them? All Exoprise solutions excel at diagnosing poor proxy and VPN performance.
  • Can you analyze Wi-Fi performance and at-home ISPs?
    Yes, Service Watch excels at analyzing Wi-Fi conditions and network conditions alongside hop-by-hop analysis of ISPs, the Internet, and overall network latency. This quickly identifies the source of network problems.

Digital Experience Monitoring for Microsoft 365 and SaaS

  • Does Service Watch support monitoring Microsoft 365 desktop apps?
    Service Watch can monitor response times, latency, packet loss, and network path performance for all of the critical Office 365 desktop applications like Outlook, Teams, OneDrive – even Excel, Word and PowerPoint. Service Watch crowd-sources your network performance to Microsoft’s servers to help ensure that your getting superior experience from every vantage point.
  • Can Service Watch monitor collaboration services like Zoom, WebEx, RingCentral and others?
    Absolutely, Service Watch Desktop examines all of the network dependent applications and their TCP/IP connections in real-time to detect response time performance problems, congestion and other types of packet loss.
  • Can Service Watch monitor other SaaS and Web applications?
    Exoprise’s synthetic monitoring can be run from same service that is the Service Watch Desktop for a unique combination of proactive and passive monitoring from every vantage point.
Back To Top