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Email is the lifeblood of every business. Make sure your Exchange Servers are operating correctly. From all vantage points.

Whether you’re using Exchange Online, Hosted Exchange or any of the versions of Exchange Server On-Premises (Exchange 2010, Exchange 2013, or the latest Exchange 2016), you need to monitor the systems performance, uptime and availability. And the network that Exchange depends on.

CloudReady sensors continuously test critical aspects of the end-to-end performance of Exchange Server with full coverage for the various access methods and protocols including:

  • MAPI
  • MAPI over HTTP
  • Exchange Web Services (EWS)
  • Outlook Web Access (OWA)
  • ActiveSync
  • Hosted Exchange
  • Autodiscover
  • Mailflow – inbound and outbound
  • IMAP
  • SMTP outbound filters
  • Inbound SPAM protection services 

No other tools are as easy to deploy with as much coverage no matter what version of Exchange you’re using.

Know About Problems Before Users Complain

Proactive Monitoring for Email

Exchange perfmon counters are fine for diagnosing a server, but you need to know about the health of the entire system end-to-end. Before problems impact your business.

Real-Time Alerts & Workflow

Get notified of errors, slow downs and emergencies in real-time with automatically configured and calibrated alarms as you deploy. Integrate notifications out of the box.

Inside-Out, Outside In

Monitor Exchange from inside your firewall or outside on one of our Public Sites. Get a 360° view of your Exchange Servers, mail flow and Exchange connectivity.

Monitor, Load & Stress Test Your Exchange Deployment 

Deploys in minutes, watches your back for problems that may crop up. CloudReady is a cloud-driven service that deploys behind the firewall with no servers to setup, no databases to maintain.

  1. Setup Private Sites anywhere in your network, alongside any workload.
  2. Deploy sensors for monitoring any version of Exchange.
  3. Test and monitor your WAN, LAN, MPLS or WiFI networks for end-to-end coverage
  4. CloudReady Private Sites have been developed with 100’s of man-years worth of security expertise. The agent is self-healing & self-updating with wizard driven setup to help you manage the secure public/private key-pairs.
  5. Works through any proxy, on-premise or in the cloud. Full support for testing Single Sign-On providers like ADFS, Okta, Azure AD and more.
Monitor From Your Locations, End-to-End
CloudReady Private Sites
Correlate Metrics, Pinpoint Network Problems

Establish Real Baselines

End-to-end synthetic tests of Exchange protocols like MAPI and ActiveSync let you establish baselines before, during and after you make changes. Detect issues and optimize your Exchange networking. 

Monitor Mobile Device Management Vendors

Using an Exchange ActiveSync MDM vendor? Monitor their performance & uptime for troubleshooting and long-term Service Level/SLA violations.

Enhances Existing Management

Passive counter collection is great for digging into the details but synthetic tests let you know about a problem before it impacts your business.

Message Queue Tests for Office 365, Hosted Exchange, or Exchange 2016, 2013

CloudReady Exchange Sensors give you insight into the mission-critical mail flow, the dependent SPAM, SMTP, and other mail processing systems that your Exchange installation relies on. Whatever your inbound and outbound mail processors are;  Ironport, Barracuda, Proofpoint, Mimecast or others – you need to continuously monitor their uptime and test for queue performance. Here’s how it works:

  1. For each run, a small email is sent to our super fast auto-responder cloud
  2. The auto-responder synchronizes time with our CloudReady servers for accurate timestamps
  3. The auto-responder replies with outbound timing information
  4. Each sensor waits for its unique reply, capturing timing information and header information
  5. The sensor cleans up after itself to avoid filling up test or real mailboxes

 

End-to-End Exchange Flow Monitoring

Blowup Detail of Message Flow Stats
Message Transfer Details
mail-flow-diagram

High-Level Metrics and Low-Level Diagnostics for Exchange Connectivity

  • Login Time – For all email sensors, the time it takes to connect and authorize with the service is captured.
  • UI Login Time –  For browser based email tests like for Outlook Web App or Gmail, the time to sign in via the Web interface is captured.
  • Autodiscover URL Time –  Autodiscovers are periodically performed and when required. The time and steps for Autodiscover are captured. Especially in Hybrid environments this can sometimes be the source of bugs and slowdowns if not configured correctly.
  • Autodiscover Settings Time –  Retrieving the mailbox settings is a separate Autodiscover step and its timing is captured.
  • DNS Lookup Time –  DNS for connectivity is critical for all network services. DNS lookups are measured for the sensors and captured.
  • Connect Time –  For all network connections, for most sensors, CloudReady captures the low-level network connection time. This value often reflects network health and latency betwene the sensor and the service like Office 365.
  • Time to First Byte (TTFB) –  Time to first byte is a network metric typically used throughout web performance monitoring but captured as part of the CloudReady Email and Exchange Sensors as well. This metric is useful for determining when the server might be slower. Time  to First Byte reflects how long the server takes to respond (on average for the sensor run) to each of the requests sent to the server.
  • Proxy Connect Time –  A separate measurement is recorded for CloudReady sensors that are behind proxies. Since most proxies are transparent, this metric is unique and helpful for diagnosing when proxies may be the cause of slowdowns for Email connectivity.
  • Connect Time –  For all network connections, for most sensors, CloudReady captures the low-level network connection time. This value often reflects network health and latency betwene the sensor and the service like Office 365.
  • SSL Negotiate Time – CloudReady records the amount of time that the initial SSL negotiation takes. Longer negotiate times are usually indicative of network congestion since the initial negotiations have many round-trips.

 

  • MTA Outbound – The time it takes to send an email to our CloudReady auto-responders. This metric measures outbound queue and transfer performance. MTA stands for message-transfer-agent and is responsible for the transmission of email between servers.
  • MTA Inbound – The total time it takes to reply to an email from our auto-responders to the inbox. This metric measures inbound queue performance.
  • MTA Outbound – The time it takes for a reply to reach the inbound MTA servers. This metric measures inbound transport performance and is a subset of the MTA Inbound time as reported by processing servers.
  • ActiveSync Logon Time – For the ActiveSync sensors, Login Time includes time spend synchronizing initial folders after authorization.
  • Provision Time – ActiveSync sensors periodically check and re-provision their devices similar to the way a periodic Autodiscover is performed.
  • Send Time – ActiveSync sensors measure how long an email send takes through the ActiveSync protocol. This is in addition to the Message Transfer statistics
Weekly Office 365 Health Report

Weekly Office 365 Health Report

Subscribe to our weekly Cloud Health Report to see how Office 365 performed last week. Measured from 1000’s of locations throughout the world.

Download The Datasheet

Download the Datasheet

Read more about Exchange and Office 365 Exchange Online monitoring. Take it with you, share it, print it, frame it – you name it.
 

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