Digital Experience Monitoring (DEM/DEX)
Digital Experience Monitoring (DEM/DEX) refers to technology and practices for monitoring and managing the end-users digital experience while interacting with services, applications, and websites. DEM ensures a positive and efficient experience by constantly assessing and optimizing the performance of digital assets.
The key aspects of DEM include end-to-end visibility, performance and availability monitoring, user experience (UX) and real-user monitoring and lastly, synthetic monitoring. By implemental DEM solutions, organizations can gain performance and usability insights into their digital assets. This allows them to improve user satisfaction, increase productivity and improved overall business outcomes.
DEM is particularly important in today’s digital landscape, where online interactions play a crucial role in various industries and sectors.