Exoprise Service Watch™
Real User Monitoring for
SaaS & Cloud Apps
Real User Monitoring for Office 365, GSuite, and Salesforce
Exoprise Service Watch provides visibility into the end user experience of third-party and SaaS applications no matter where an employee is working, no matter what network conditions they’re experiencing. Real user monitoring enables end-to-end web application troubleshooting for slowdowns, network issues, and connectivity problems.
Securely Collect End-User Experience for Any App
Limit real user data to just the apps that need diagnosing. Capture session metrics across servers, SSO, Proxies, LAN/WAN, WiFi, and VPNs.
Diagnose any network condition, at home or on the road.
Hover to see more information about Service Watch Visualizations.
Deploys In Minutes
Exoprise Service Watch is free to try.
Diagnose issues with crowd-sourced bench-marking in minutes.
Correlate Real-User Monitoring With Synthetic Transaction Monitoring
Real User Monitoring is great for diagnosing specific user or network issues but doesn’t notify you before a user is affected. RUM doesn’t help with outage prediction or help you in advance.
Deploy CloudReady active monitoring along with Service Watch to capture the complete picture and correlate the different perspectives. Know in advance of a problem, know before a user or business unit is impacted.
Service Watch For Monitoring SaaS and Single-Page Apps
Many Software-as-a-Service applications like the new Microsoft’s Outlook Web Access, Google Gmail, and Salesforce Lightning have unique requirements when it comes analyzing performance and the digital experience. These applications are what’s called Single-Page Apps (SPAs) and operate differently than traditional web pages that cause a complete refresh of the page.
Single-page Applications are all about creating a superb User Experience (UX) and more SaaS/Cloud applications are trying to deliver that “desktop”-like experience i.e. no page reloads, no extra wait time. Typically, with a SPA, you visit and load a single web page once, and as you interact with the application, content and actions are executed in the background and parts of the page are re-rendered.
Single-Page Apps Are More Difficult to Monitor
Analyzing SaaS Applications for Slowdowns and Poor Performance
Software-as-a-Service applications like Salesforce Lightning, Gmail, and OWA are often long running applications that download and update resources in the background. These apps leverage functions within a browser such as service workers or a key function called XmlHTTPRequest (often abbreviated as XHR).
These features, common to modern browsers, enable an application to be more responsive and dynamic and to act more like a desktop or mobile application.
Exoprise Service Watch monitors these background requests and executions for continuous performance slowdowns. These can be very important to determine when applications are slowing down even after their initial navigation and application download.
All Application Requests
Service Watch captures all of the requests that a Single-Page App like Gmail makes and aggregates for performance analysis.
Hop-by-Hop Network Traces
Combined with Private Site installations, capture low-level network path performance information for the slowest requests for each user and each location.