Don’t Lose Control of Skype for Business/Lync Service Levels in the Cloud
Office 365 Skype for Business / Lync gives organizations of all sizes the benefits of a robust unified communications platform with integrated IM, voice, video, and screen sharing features, without the costs and complexity of having to manage their own Lync/Skype Servers.
Unfortunately, IT teams find that using Skype for Business in the cloud means they lose visibility and control of service levels, Quality of Service (QoS) and Quality of Experience (QoE). If your users’ real-time communications are disrupted, they’ll stop calling each other and start calling you!
Exoprise CloudReady® gives you the insight you need to monitor and manage availability and performance for your Skype for Business/Lync deployment. Know about outages, dropped call issues, jitter, latency and poor QoE before they impact your end-users.
Monitor IM, Voice, and Video Performance Between User Locations
Skype for Business is a complex platform which delivers chat, VoIP, and video/screen sharing services over multiple point-to-point and routed protocols. Most monitoring solutions rely on direct access to Lync servers, but that level of access is not available with Office 365. This makes performance monitoring via most tools difficult if not impossible.
CloudReady is the only solution designed and built specifically to work with Office 365 Skype for Business Online. Using synthetic sessions for each protocol, CloudReady continuously monitors performance between your user locations, allowing you to detect problems before they degrade service levels and call quality for your users.
Maintain visibility and control for Skype for Business, even in the cloud.
Analyze Skype Performance with the Power of the Crowd
CloudReady gives you real time insight into 100’s of key indicators of Skype/Lync service health and performance, including:
- Mean Opinion Score (MOS) – gauges user perceived call quality
- Jitter Rate – identifies variations in network latency that result in choppy audio
- Round Trip Time – measures network latency that cause delays in audio delivery
- Packet Loss – detects conditions that will degrade audio sound quality
- Session & Conversation Initialization Times – detect issues the result in delay and failure of IM, voice, or video sessions
You can configure custom thresholds and alarms and, unlike any other monitoring solution, CloudReady gives you the ability to compare your performance metrics to data from the Exoprise Crowd of other Skype for Business users. You’ll be able to quickly see if problems are isolated to your locations or are affecting other users globally or in your geographic region.
The Only Full Suite Performance Monitoring Solution for Office 365
If you use Skype for Business, chances are you are also using other Office 365 services like Exchange Online and SharePoint Online. Exoprise CloudReady is the only full suite performance monitoring solution for Office 365, so no matter what apps you use, the Exoprise Crowd has you covered!
Network Assessment, Diagnosis and Reporting for VoIP and Skype for Business / Lync
Microsoft Lync, now Skype for Business, is the leading enterprise voice and video solution with high demands on network resources that match its rich capabilities. Exoprise CloudReady uniquely automates and monitors Lync/Skype for Business Clients to enable enterprises and services providers to proactively monitor, manage and measure the health and performance of the entire Microsoft Skype for Business/Lync platform.
Because of the way Exoprise captures Skype for Business QoS, QoE metrics, even for Skype for Business Online, CloudReady can be used for network assessment, the Skype Operations Framework and network test within any environment. And CloudReady is easily to deploy anywhere with simple task-driven interfaces. See how your Skype for Business/Lync installation performs with real end-user tests and Quality of Experience (QoE) measurements.