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BOSTON, MA / ACCESSWIRE / February 6, 2024 / The latest Exoprise Digital Workplace Insight Survey,…
Waltham, MA – May 18, 2022 – Exoprise, a leading provider of Digital Experience Monitoring (DEM) solutions, today announced the latest release of its Service Watch Desktop platform that enables IT teams to successfully identify problems and predict performance degradation with enterprise collaboration apps such as Microsoft Teams, Zoom, WebEx, and Google Meet regardless of where employees work.
In the era of the modern Internet and Covid, there is a high demand for uninterrupted audio/video collaboration services. Enterprises have complex network topologies further complicated by hybrid requirements, so when problems occur with SaaS, UCaaS, VoIP, audio, video, etc. — there are visibility gaps in addressing them. Exoprise closes those gaps with a ‘Better Together’ synthetics and RUM solution so IT teams can predict emerging problems with poor audio-video quality and help understand why they are happening. Through a combined integrated analysis approach, businesses can significantly reduce MTTR and overall troubleshooting time.
“Companies have come to rely on collaboration platforms such as Teams and Zoom. A positive digital experience with these services increases end-user productivity and efficiency for everyone,” said Exoprise CEO Jason Lieblich. “However, in a rapidly changing complex environment, IT operations teams need to be able to quickly diagnose whether VoIP problems are occurring with the application, client, network infrastructure, or device layer. At Exoprise, we believe that the answer to achieving complete visibility and a great digital experience lies in our deep streaming and connected network tracing — which comes with our new intelligent and context-sensitive Service Watch Desktop RUM solution. “
Highlights of the new release include:
Read more in the latest Exoprise whitepaper about the combination of Real User Monitoring and Synthetics to ensure the best digital employee experience for Microsoft Teams, Zoom, WebEx and other VoIP apps: Better Together: Combine Real User Monitoring with Synthetics
Exoprise enables IT teams to effectively deploy and manage its monitoring solution and mission-critical, cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, actual app usage data, and crowd-sourcing data analytics, organizations now have visibility, speed, and agility to assure the best cloud service performance easily. Visit Exoprise at www.exoprise.com, on Twitter @exoprise, and LinkedIn.
Director of Product Marketing at Exoprise