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Crowd Powered performance monitoring will help you keep your real time communications flowing smoothly

Lync MonitoringToday we’re excited to announce the availability of our new solution for monitoring Lync Online and Lync 2013 (soon to be Skype for Business) as well as other VoIP and unified communication solutions. These real-time communications tools are no longer “nice to haves.” For most of us today, instant communication is a required tool for our jobs.

Whether it’s group chats with team members in other locations (or sometimes in the next cube), VoIP calls, or online meetings, we’ve come to rely on these tools and expect that they be available and perform well.

A perfect storm for SaaS performance monitoring

The past few years have seen tremendous advancements in unified communication technology. Gone are the days when a video conference required proprietary equipment and a team of IT professionals pulling their hair out to get things working. Tools like Lync Online, Skype, Google Hangouts as well as many VoIP/SIP solutions have made integrated real-time IM, voice, and video communication almost trivial…at least to us end-users.

Behind the scenes, IT teams have a new challenge. Users have ever-higher expectations of the availability and performance of their unified communications services, yet when they run out of the cloud, IT has an ever decreasing ability to monitor and manage UC service levels. Ironically, these solutions are even more complex and sensitive to network and infrastructure problems than other SaaS apps.

Bringing the Power of the Crowd to Lync & VoIP

Our new CloudReady sensors for Lync and VoIP help IT weather this perfect storm by giving them deep visibility into the availability and performance of Lync and VoIP. Using continuous synthetic monitoring between your user locations, they track over 50 key performance metrics affecting service availability and call quality, including:

  • Mean Opinion Score (MOS)
  • Average and Maximum Jitter
  • Round Trip Time
  • Packet Loss
  • Session & Conversation Initialization Time

As with our other sensors, you will be able to configure alarms for these metrics, but more importantly, you will be able to compare your local metrics with data crowd sourced from other Lync and VoIP users. No other solution has the ability to actively monitor Lync Online and no other solution gives you this level of insight into how your environment stacks-up to your peers.

Our Lync sensors are available today and additional VoIP sensors will be available in the coming weeks. You can learn more about monitoring your Lync Online environment here, or try it for yourself. It only takes a few minutes to get started.

Patrick Carey is VP of Products and Marketing at Exoprise

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