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Introduction

Having Office 365 service health issues today?

IT wants to streamline its global monitoring operations and ease access to reporting. Doing so will provide insight into usage, uptime, and availability of O365 services. Covid disrupted the work culture and our daily lives. Everyone is working from home today. As a result, IT leaders are eager to ensure that all cloud services are readily available. 

But instead of accessing these apps through the data center, employees go to the Internet. Experience and productivity at each location vary by internet, ISP, gateway, proxy, etc. Businesses need visibility of SaaS performance to optimize and enhance the digital experience.

So, the question is how do you monitor Office 365 service health?
Keep reading…

Exoprise Office 365 Service Health Dashboards

CloudReady Office 365 layoutsExoprise CloudReady is designed for the same.

Our sensors run synthetically either on a private site behind a firewall or in the cloud. CloudReady monitors SaaS services and captures server health data metrics.
These metrics are present in a visual dashboard that updates in real-time. 

Since the last time we wrote about our Office 365 reporting and analytics capabilities, the engineering team at Exoprise has developed and launched three new dashboard layouts exclusively for Office 365. All predefined layouts are configurable and easy to use. End-users can select a variety of widgets for different purposes. No other providers offer comprehensive coverage for ALL your Office 365 operations along with crowd-sourced benchmarking.

Let us look at all of them.

  • Once you log in to your CloudReady account, head over to the personal Dashboard section on the left.
  • Once there, click on the (+) sign in the upper right to view the new Office 365 layouts.
  • Here you can select either of three layouts or immediately get a 360-degree operational view of the Office 365 apps (Microsoft Teams, Yammer, SharePoint, Exchange, One Drive, Outlook, etc.) services. The assumption is that you have authorized Exoprise to read exporting data from Office 365. Also, while you get OAuth access, you can add authorization to enable CloudReady to receive and integrate Office 365 service health and incident messages.

1. Office 365 Dashboard

Office 365 service health

This layout provides a holistic and high-level overview of Office 365 service health. With built-in predefined widgets, IT can locate O365 service problems in global regions.
 
The solution health widget provides a summary view of all sites, heatmaps, and alarms
 
Integration with Office 365 service health provides key notifications to focus on troubleshooting and reduce MTTR.

2. Office 365 Usage Dashboard

Office 365 health monitoring

The office 365 usage layout goes a step further providing low-level usage details for various Microsoft services such as Exchange, SharePoint, OneDrive, Yammer, Skype, and Teams.

Widgets in this layout help IT managers understand the service usage and consumption patterns on a historical basis.

After comparing with benchmark usage, proactively plan to add additional capacity for optimal performance. Export usage data in a spreadsheet and share it with team members.

3. Office 365 Usage and Synthetics Dashboard

Office 365 service health

The third layout brings hundreds of low-level metrics for various Office 365 services. Important metrics include Jitter, TTFB, latency, authentication and connect time, RTT, etc.
 
Under settings, configure the metric graph widget. Select from different periods and sensor types. Network admins monitor and correlate actionable data to keep track of their systems. This view is where the true power of Exoprise comes into view. With a dashboard like this you can see usage alongside long(er)-term trending of performance.

Suspect that your SharePoint tenant is getting slower as you have more users? Suspect that your email hygiene is getting slower as more emails are sent/received?

This is the perfect view for determining that. You can monitor mail flow and usage in one view. That’s just a few examples of what is possible.

With Feeds Too, Monitor Office 365 Service Health – All In One Place

Finally, the Exoprise UI team recently added Twitter status feed integration into dashboards. Incorporate, in one location, status feeds like@M365Status, @AzureSupport, @MSFTExchange, or @SharePoint. And of course, you can add feeds for any service into the dashboard to stay informed.
Unlike others, Exoprise offers complete Office 365 service health monitoring and reporting dashboards.
Twitter Feeds Aggregate
Twitter feeds alongside real-time status and service health

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Sidharth Kumar

Sid Kumar

Sidharth Kumar is Director of Product Marketing and enjoys hearing about, discovering, and helping customers get value from Exoprise products.

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