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In today’s modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available. Remote collaboration tools such as Microsoft Teams and Zoom are on the rise.
But instead of accessing popular business-critical applications such as Salesforce, G Suite, Office 365, Microsoft 365, and so on through the company’s data center, employees now get these services directly from the Internet. Experience and productivity at each location vary by internet, ISP, gateway, proxy, etc. Multiple organizations need full visibility of internet failures, SaaS performance, application usage levels, etc. so on to optimize and enhance the end-user digital experience.
Exoprise CloudReady is designed for the same. With sensors that run synthetically either on a private site behind a firewall or in the cloud, CloudReady monitors SaaS services and captures server health data in the form of metrics. These metrics present in a visual dashboard that updates in real-time. Since the last time we wrote about our Office 365 reporting and analytics capabilities, the engineering team at Exoprise has developed and launched three new dashboard layouts exclusively for Office 365. All predefined layouts are configurable, easy to use, and allow end-users to select a variety of widgets for different purposes. No other providers offer comprehensive coverage for ALL your Office 365 operations along with crowd-sourced benchmarking.
Let us look at all of them. Once you login to your CloudReady account, head over to the personal Dashboard section on the left. Once there, click on the (+) sign in the upper right to view the new Office 365 layouts. Here you can select either of three layouts or immediately get a 360-degree operational view of the Office 365 apps (Microsoft Teams, Yammer, SharePoint, Exchange, One Drive, Outlook, etc.) services. The assumption is that you have authorized Exoprise to read exporting data from Office 365. Also, while you get OAuth access, you can add authorization to enable CloudReady to receive and integrate Office 365 service health and incident messages.
This layout provides a holistic and high-level overview of Office 365 service health. With built-in predefined widgets, IT managers or executives can instantly locate potential problems with Office 365 services across global regions. The solution health widget provides a summary view of all running sites, heatmaps, sensor errors, and alarms associated with these sensors. Integration with Office 365 service health instantly provides key notifications, alarms, and statuses to focus troubleshooting priorities for the team and reduce MTTR.
Office 365 Usage
The office 365 usage layout goes a step further providing low-level usage details for various Microsoft services such as Exchange, SharePoint, OneDrive, Yammer, Skype, and Teams. Widgets in this layout help IT managers understand the service usage and consumption patterns on a historical basis. After comparing this with benchmark usage, proactively plan to add additional capacity for optimal performance and utilization as and when needed. Export usage data in a spreadsheet to share with team members and facilitate resource planning.
Office 365 Usage and Synthetics
In addition to the usage and notification messages, the third layout brings together hundreds of synthetic low-level metrics for various Office 365 services and presents them in the form of Metric graphs. Important metrics include Jitter, Time to First Byte, download speed, MTA for inbound and outbound emails, latency, authentication and connect time, Round trip times, etc. Under settings, configure the metric graph widget to select from different periods (hours or days) and various sensor types. IT administrators can monitor and correlate multiple sets of actionable and real-time data to keep track of the state of their infrastructure.
This view is where the true power of Exoprise comes into view. With a dashboard like this you can see usage alongside long(er)-term trending of performance. Suspect that your SharePoint tenant is getting slower as you have more users? This is the perfect view for determining that. Suspect that your email hygiene is getting slower as more emails are sent/received? You can monitor mail flow and usage in one view. That’s just a few examples of what is possible.
Feeds Too, All In One Place
Finally, the brilliant UI team at Exoprise recently added Twitter status feed integration into the dashboards. This makes it brain dead simple to incorporate, in one location, status feeds like@M365Status, @AzureSupport, @MSFTExchange, or @SharePoint. And of course you’re not limited to just the feeds that we’ve pre-configured, you can add feeds for any service into the dashboard to stay informed.
Unlike other vendors in the market, Exoprise offers detailed and comprehensive Office 365 monitoring and reporting dashboards. Take your employee’s experience to the next level. Sign up for a Free 15-day Trial and unlock value for your remote workforce and business.