The modern workforce has become increasingly remote and distributed, necessitating the need for monitoring solutions to ensure optimal performance in branch offices. Employee Experience Monitoring or Digital experience monitoring (DEM) has emerged as the critical tool for IT teams and…
Today's dynamic business landscape challenges organizations to find ways to optimize their investment and streamline their budgets. With the increasing prominence of remote work and user experience playing a pivotal role in productivity, obtaining a high return on investment (ROI)…
The internet has become an essential part of our lives, especially when it comes to business. Whether for work, communication, or entertainment, we heavily rely on the internet's availability. However, when the internet goes down unexpectedly, it can be frustrating…
Earlier today, Microsoft Teams suffered a global outage causing multiple issues for users. Users attempting to log in were presented with an “oops” page, while already-logged-in users were missing messages, experiencing issues with loading messages in channels and chats and…
Work environments, the network that supports them, and the network management tools to fix those work environments seem to have changed overnight. But the shift was one which was long in the making, several decades to be exact. With the…
When it comes to macOS, monitoring the digital experience brings numerous challenges. When considering these challenges in relation to monitoring such business-critical UCaaS applications like Zoom, Teams or Cisco Webex, the challenges multiply — especially if relying solely on built-in…
Vendors across security sectors are now offering their own digital experience monitoring products, especially when the security products can impact customer networks and performance at various levels. While these monitoring tools can provide valuable information to customers, it raises concerns…
Enhancing User Experience with Fine-Tuned Machines In the realm of tech diversity, organizations face the formidable task of delivering flawless digital experiences on many devices and operating systems. The performance and reliability of these disparate systems, and their networks, significantly…
Achieving Top UCC App Call Performance Unified Communications and Collaboration (UCC) platforms play a vital role in facilitating seamless communication and efficient teamwork within the modern digital workplace. This reality is particularly important in light of the growing prevalence of…
In the previous installment of our series, we explored the initial findings of our comprehensive survey. Today, we continue our journey, focusing on the readiness of IT teams for remote work challenges and beyond. On a scale of 1-10, how…