How to Monitor Your Email Services
Verifying email performance is more than the basic understanding of message flow. Outbound mail in the form of Simple Mail Transfer Protocol (SMTP) and inbound mail through MAPI or Microsoft’s…
Microsoft 365 Outage, MO821132: Users may be unable to access various Microsoft 365 apps and services
Thursday evening, Microsoft 365 identified a global outage affecting users accessing various Microsoft 365 applications and services. Impacted users suffered from login issues, Azure hosted virtual machines not being available,…
What Customers Love About Exoprise
At Exoprise, we always listen to customers' input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this…
Microsoft 365 and Azure Network Service Front Doors
As businesses increasingly rely on Microsoft SaaS and Azure-based applications to support their distributed workforce, ensuring optimal performance and user experience becomes crucial. With complex corporate network architectures like SDWAN,…
Teams V2 Synthetics and Real-User Monitoring Support
The Change to Teams 2.0 and Exoprise With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore…
SaaS and Microsoft 365 Service Level Agreement Credit Recovery
In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We’ll also go over the typical information required…
Build Dashboards for Monitoring the Remote Workforce
Remote workforce management is driving the business landscape, requiring cloud-based tools for monitoring to maintain productivity and user satisfaction. Real-User Monitoring (RUM) and synthetic transaction monitoring are powerful tools that…
ConnectWise PSA and Exoprise Integration
With the increase in customers utilizing ConnectWise PSA (professional services automation) as their ticketing system, Exoprise has launched a new ConnectWise PSA integration. This integration, available for both Internal IT…
Troubleshoot WiFi and Wireless Networking Issues Everywhere
In today's varied workspace dynamics, wireless networking issues can greatly impact user experience and productivity. Whether it's slow download speeds, poor wireless coverage, connectivity, or collaboration problems during virtual meetings,…
Effective Monitoring for VPN Gateways
As the use of VPNs (Virtual Private Networks) becomes increasingly prevalent, ensuring their efficient, speedy, and reliable performance is crucial. Synthetic monitoring allows organizations to create simulated scenarios to evaluate…
Branch Office Monitoring With EUEM
The modern workforce has become increasingly remote and distributed, necessitating the need for monitoring solutions to ensure optimal performance in branch offices. Employee Experience Monitoring or Digital experience monitoring (DEM)…
Maximizing ROI with Synthetic and Real-User Monitoring
Today's dynamic business landscape challenges organizations to find ways to optimize their investment and streamline their budgets. With the increasing prominence of remote work and user experience playing a pivotal…
Exoprise Survey Reveals Critical IT Trends: AI Integration and Remote Work Efficiency in the Spotlight
BOSTON, MA / ACCESSWIRE / February 6, 2024 / The latest Exoprise Digital Workplace Insight Survey, with contributions from over 200 IT professionals, uncovers pivotal trends in IT, significantly impacting the…
Is Downdetector an Effective Monitoring Tool?
The internet has become an essential part of our lives, especially when it comes to business. Whether for work, communication, or entertainment, we heavily rely on the internet's availability. However,…
Microsoft Teams Outage, TM710344: Some users may experience multiple issues with their Microsoft Teams
Earlier today, Microsoft Teams suffered a global outage causing multiple issues for users. Users attempting to log in were presented with an “oops” page, while already-logged-in users were missing messages,…
How SaaS Changed Network Management
Work environments, the network that supports them, and the network management tools to fix those work environments seem to have changed overnight. But the shift was one which was long…
Monitoring Teams & Zoom on macOS Devices
When it comes to macOS, monitoring the digital experience brings numerous challenges. When considering these challenges in relation to monitoring such business-critical UCaaS applications like Zoom, Teams or Cisco Webex,…
Analyzing SASE DEM Solutions
Vendors across security sectors are now offering their own digital experience monitoring products, especially when the security products can impact customer networks and performance at various levels. While these monitoring…
Exoprise Completes SOC 2 Type II Audit
Digital experience platform has third-party auditors confirm security practices, controls, and protection of customer and partner data. BOSTON, MA, US, January 2, 2024 /EINPresswire.com/ -- Exoprise, a leader in converged…
Optimizing macOS Digital Experience
Enhancing User Experience with Fine-Tuned Machines In the realm of tech diversity, organizations face the formidable task of delivering flawless digital experiences on many devices and operating systems. The performance…
10 Reasons for Poor Teams and Zoom Call Quality
Achieving Top UCC App Call Performance Unified Communications and Collaboration (UCC) platforms play a vital role in facilitating seamless communication and efficient teamwork within the modern digital workplace. This reality…
Digital Workplace Insight 2023 – Part 2
In the previous installment of our series, we explored the initial findings of our comprehensive survey. Today, we continue our journey, focusing on the readiness of IT teams for remote…
Microsoft’s New Teams Rules-Based QoS Alerts
Microsoft introduced new Quality of Service (QoS) monitoring rules for Microsoft Teams and their administrators. These rules empower organizations to be notified of Teams call quality issues when users are…
Benefits of Public Sites for External Monitoring
Exoprise supports monitoring from inside the firewall and outside the firewall. Every day, we have prospects spin up Synthetic Transaction Monitoring (STM) as part of their free trial to test…
Best Practices for Implementing Microsoft Teams QoS
Microsoft Teams has emerged as a vital communication and collaboration platform for modern workplaces. As organizations increasingly rely on Teams to conduct meetings, share files, and collaborate on projects, ensuring…