How to Monitor Microsoft Teams Key Metrics
The pandemic has made Unified Communications and Collaboration (UCC) Platforms like Microsoft Teams essential for remote work. As organizations rely on Teams (and similar applications) for meetings, user experience becomes…
Network Overhead, Latency with Secure Access Service Edge (SASE)
Digital Experience Monitoring (DEM) has become an area of focus for Secure Access Service Edge (SASE) vendors. As businesses adopt SASE or security-as-a-service technology for compliance and security, they must…
Exoprise Digital Workplace Insight 2023
In the constantly shifting sands of the IT landscape, keeping pace with the rapid technological advancements and fluctuating economic conditions is a challenge that IT professionals face daily. The Exoprise…
Optimize Core Web Vitals for SaaS and Custom Apps
A set of metrics known as Core Web Vitals have become key indicators of website performance and user satisfaction. Monitoring and optimizing these metrics for web pages can be challenging.…
Monitoring Single Page Applications with Synthetics and Browser-based RUM
Businesses today are increasingly dependent on Single Page Applications (SPAs) for better user experiences. A Single Page App is when a user loads a web document and the application then…
Improving Trace Data For Azure Virtual Desktop
The Microsoft infrastructure makes collecting network traces more complicated. Network traces (tracert) inside and out of the Azure Virtual Desktop virtual machine are valuable when diagnosing support issues or when…
Enhancing Microsoft Intune With Digital Experience Monitoring
Organizations today rely on mobile device management (MDM) solutions to secure and manage corporate resources across a diverse range of devices. One such platform is Microsoft Intune, which offers security,…
Exoprise Launches Virtual Desktop Diagnostics Combining Synthetics and Real-User Monitoring
BOSTON, MA / ACCESSWIRE / October 12, 2023 / Exoprise, a leader in converged Digital Experience Monitoring (DEM) for digital workplaces, today announced expanded support for cloud-based Azure Virtual Desktop, Windows…
Service Watch and Desktop Virtualization
This article covers the benefits and instructions for deploying Service Watch Desktop for end-user devices and Desktop Virtualization platforms such as Azure Virtual Desktop, Windows 365, or Amazon Workspaces. The…
Evolution of The Windows Experience Index and Reliability Monitor
As technology advances, operating systems play a vital role in providing a seamless user experience. Microsoft's Windows OS has been at the forefront, constantly introducing innovative features over time. Two…
Microsoft Entra ID From Azure AD with Proactive Monitoring
Microsoft recently announced changes to Azure Active Directory. Today’s article covers the changes, providing sources for considerations, and how Exoprise’s service solutions will be affected. What’s in a Name? The…
ICMP Required for Traceroute and Network Diagnostics
As previously detailed on the Exoprise blog, the ICMP (Internet Control Message Protocol) is crucial for troubleshooting, monitoring, and optimizing network performance in today's Internet-connected world. Despite historical security concerns,…
The Importance of ICMP in Today’s Digital Landscape
In today's interconnected world, where network performance is crucial for business operations, understanding the significance of ICMP (Internet Control Message Protocol) becomes paramount. Today’s post sheds some light on the…
EXperience Level Agreements (XLA), the Next Step with SLAs
The importance of the network to businesses has increased over the years (obviously). Nowadays, they are the main way that work gets done - they're the main way anything gets…
Strong Security Should Not Mean Slow Performance
The security threat vector has become wider and deeper as technology has advanced. Enterprises put a series of tools in place that attempt to close up the many possible holes.…
Best Practices for SaaS and Network Incident Management
Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize…
Microsoft Teams Outage, TM612617: Users may be unable to access Microsoft Teams using web browsers
This morning, Microsoft Teams suffered an outage with users unable to access Microsoft Teams unless they were using the Teams client. Users trying to navigate to https://teams.microsoft.com were unable to…
Exoprise Service Watch Named Leading DEM Solution for Today’s Cloud Powered Digital Workplace
Service Watch now supports macOS devices, seamlessly integrated active tests, and real-time endpoint alerts. Boston, MA – June 13, 2023 – Exoprise, a leader in converged Digital Experience Monitoring (DEM)…
Three Simple Steps to Improve Digital Workplace Collaboration
The pandemic sparked a dramatic uptick in corporate use of collaboration and cloud solutions. A related perpetual challenge is that enterprises do only a mediocre job of providing remote users,…
Microsoft Outlook on the web Outage, June 6th, MO572252
Yesterday's Microsoft 365 Suite-wide outages, led to continual faults for Outlook on the web on Tuesday, June 6th. When the outages pile up, it becomes difficult to tell when one…
Microsoft 365 Outage on June 5th, EX571516, MO571683
On Monday morning, June 5th there was a wide scale outage for Microsoft 365. Interestingly, for this one, they first reported it with a barrage of duplicate Exchange Online health…
What’s Missing in Free User Experience Monitoring Tools?
You get what you pay for is a common axiom, one that even applies to infrastructure management solutions. Cloud vendors bundle Digital Experience Management (DEM) solutions with their services, seemingly…
5 Tips to Improve Employee Digital Experiences
Companies’ reliance on technology grows daily. However, with Information Technology (IT), infrastructure complexities on the rise, overall system performance fluctuates. Any network, app, or service delay hinders individual and corporate…
Build the ROI Case for Improving Employee Digital Experience
Budgeting for user experience management solutions has been dynamic recently. When the pandemic hit, corporations freely opened the purse strings to ensure that employees had the tools to work outside…
Network Path Monitoring Pinpoints and Mitigates Connection Bottlenecks
An employee calls complaining about slow response time. Another one has similar trouble. No red lights are flashing on the Network Operations console, so the network is up and running.…