Exoprise Launches Virtual Desktop Diagnostics Combining Synthetics and Real-User Monitoring
BOSTON, MA / ACCESSWIRE / October 12, 2023 / Exoprise, a leader in converged Digital Experience Monitoring (DEM) for digital workplaces, today announced expanded support for cloud-based Azure Virtual Desktop, Windows…
Service Watch and Desktop Virtualization
This article covers the benefits and instructions for deploying Service Watch Desktop for end-user devices and Desktop Virtualization platforms such as Azure Virtual Desktop, Windows 365, or Amazon Workspaces. The…
Evolution of The Windows Experience Index and Reliability Monitor
As technology advances, operating systems play a vital role in providing a seamless user experience. Microsoft's Windows OS has been at the forefront, constantly introducing innovative features over time. Two…
Microsoft Entra ID From Azure AD with Proactive Monitoring
Microsoft recently announced changes to Azure Active Directory. Today’s article covers the changes, providing sources for considerations, and how Exoprise’s service solutions will be affected. What’s in a Name? The…
ICMP Required for Traceroute and Network Diagnostics
As previously detailed on the Exoprise blog, the ICMP (Internet Control Message Protocol) is crucial for troubleshooting, monitoring, and optimizing network performance in today's Internet-connected world. Despite historical security concerns,…
The Importance of ICMP in Today’s Digital Landscape
In today's interconnected world, where network performance is crucial for business operations, understanding the significance of ICMP (Internet Control Message Protocol) becomes paramount. Today’s post sheds some light on the…
EXperience Level Agreements (XLA), the Next Step with SLAs
The importance of the network to businesses has increased over the years (obviously). Nowadays, they are the main way that work gets done - they're the main way anything gets…
Strong Security Should Not Mean Slow Performance
The security threat vector has become wider and deeper as technology has advanced. Enterprises put a series of tools in place that attempt to close up the many possible holes.…
Best Practices for SaaS and Network Incident Management
Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize…
Microsoft Teams Outage, TM612617: Users may be unable to access Microsoft Teams using web browsers
This morning, Microsoft Teams suffered an outage with users unable to access Microsoft Teams unless they were using the Teams client. Users trying to navigate to https://teams.microsoft.com were unable to…
Exoprise Service Watch Named Leading DEM Solution for Today’s Cloud Powered Digital Workplace
Service Watch now supports macOS devices, seamlessly integrated active tests, and real-time endpoint alerts. Boston, MA – June 13, 2023 – Exoprise, a leader in converged Digital Experience Monitoring (DEM)…
Three Simple Steps to Improve Digital Workplace Collaboration
The pandemic sparked a dramatic uptick in corporate use of collaboration and cloud solutions. A related perpetual challenge is that enterprises do only a mediocre job of providing remote users,…
Microsoft Outlook on the web Outage, June 6th, MO572252
Yesterday's Microsoft 365 Suite-wide outages, led to continual faults for Outlook on the web on Tuesday, June 6th. When the outages pile up, it becomes difficult to tell when one…
Microsoft 365 Outage on June 5th, EX571516, MO571683
On Monday morning, June 5th there was a wide scale outage for Microsoft 365. Interestingly, for this one, they first reported it with a barrage of duplicate Exchange Online health…
What’s Missing in Free User Experience Monitoring Tools?
You get what you pay for is a common axiom, one that even applies to infrastructure management solutions. Cloud vendors bundle Digital Experience Management (DEM) solutions with their services, seemingly…
5 Tips to Improve Employee Digital Experiences
Companies’ reliance on technology grows daily. However, with Information Technology (IT), infrastructure complexities on the rise, overall system performance fluctuates. Any network, app, or service delay hinders individual and corporate…
Build the ROI Case for Improving Employee Digital Experience
Budgeting for user experience management solutions has been dynamic recently. When the pandemic hit, corporations freely opened the purse strings to ensure that employees had the tools to work outside…
Network Path Monitoring Pinpoints and Mitigates Connection Bottlenecks
An employee calls complaining about slow response time. Another one has similar trouble. No red lights are flashing on the Network Operations console, so the network is up and running.…
Streamline and Simplify SSL/TLS Certificate Monitoring
Hackers busily work night and day to find the tiniest hole in your security perimeter, so they can compromise your systems. Browsers are the most commonly used application on your…
How To Solve Difficult Remote Work Problems
Before the pandemic, capturing your users’ experience was simple because just about everyone was in the office, and you had traditional on-premises systems in place. Nowadays, remote work and hybrid…
4 Key IT Operations Practices for Better Management
The Slippery Road Ahead of Us Here we go again. If 2022 wasn’t enough, there are new challenges in 2023 staring right at information technology leaders. As interest rates rise and…
How ITOps Uses Real-Time Monitoring for Easy Fixes
Here's a scenario. All your enterprise apps are running fine, as you expected. Maybe your team wasn't impacted by the Microsoft 365 outage a couple of weeks ago. Good for…
Microsoft Outlook Outage on 6th February EX512238
Unable to send, receive, or search email through Exchange Online? Microsoft Outlook suffered an outage for several hours last night, disrupting North America and worldwide email services. Proactive and…
CRN Recognizes Exoprise as a Cloud 100 Company for 2023
The latest Exoprise monitoring solution offers advanced analytics into the ISP performance, tracks TCP/IP and UDP latencies for a Unified Communications experience, and captures deep endpoint visibility to support a…
How to Choose the Right IT Ops Metrics
Moving Operations From On-Prem to the Cloud Traditionally, we consider IT to be managing and monitoring on-premises network infrastructure, including hardware and software. However, the reality is that most enterprises…