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Monitor ALL of Office 365

Increase Productivity and Reduce Downtime

  • Complete coverage
  • Troubleshoot and fix
  • Recover SLA service credits
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Comprehensive Office 365 Monitoring

Office 365 monitoring is a challenge. Traditional monitoring tools can’t see past your firewall, and the Microsoft Office 365 Service Health Dashboard has no visibility outside Microsoft’s network.

If these are the only tools you have, you’ll find yourself in the dark the next time you’re trying to figure out if there’s an outage or where the problem is. You need an Application Performance Monitoring (APM) solution with end-to-end visibility into the digital experience from your network to Microsoft’s cloud.

Exoprise CloudReady is the leading solution for Office 365 digital experience monitoring including Exchange, SharePoint, Skype for Business, Microsoft Teams, Azure AD and MORE to detect, diagnose and fix performance issues fast.

Before Covid-19 forced 90% of our users to work from home, we had zero visibility into their user experience apart from lots of complaints. We brought in Exoprise to help us see what the real user experience was so we could objectively do something about it. Remotely deploying Exoprise to end users was a breeze, and in a short time, it helped us fix our VPN’s and helped us help end users upgrade their home networks. Now we have 360 degree visibility, fewer complaints, and when there are problems, we get SLA credits from providers faster.

Director Infrastructure, Financial Services

Enterprise Use Cases for Office 365 Monitoring

Detect & Record Outages

Track outages by service, location and cause. Recover SLA service violations from Microsoft.

Pinpoint Network Problems

Detailed hop-by-hop performance for WAN, LAN, WiFi, SDWAN and more. Baseline reporting for your network.

Correlate Office 365 Usage

Analyze service usage, licenses and security events. Correlate with performance

 

Proactive Alert Notifications

Integrated Office 365 Service Communications and Twitter® feeds, one real-time console.

End-user Digital Experience

Real-time digital experience for ALL of Office 365 with synthetics and real user monitoring

Integrate with Systems

Integrate with ServiceNow, Splunk, and other systems management and ticketing solutions.

Monitor Every Application and Service in the Microsoft Office 365 Suite

SharePoint Online Real Time Dashboard

SharePoint Is mission critical. Ensure SharePoint Online performance, availability and adoption from every office location.

Business relies on SharePoint services for collaboration and knowledge sharing between teams. Increase productivity by ensuring SharePoint deployments are fast and available from every location.

  • Diagnose slow uploads, downloads and page response times
  • Compare and benchmark SharePoint Online vs the crowd
  • Synthetically test and monitor SharePoint library searches
  • Pinpoint slow network access from any branch or remote office location
  • Active and Passive monitoring in one platform for ALL of Office 365

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Teams Custom Dashboard

Microsoft Teams is the new foundation for enterprise communications. Monitor Teams messaging, audio, video, conferencing from every angle.

Unified Communications as a Service (UCaaS) platforms like Microsoft Teams are only as good as they are fast and reliable.  Dropped calls and poor audio/video quality make for frustrating employee experience and reduced productivity. Predict and reduce user complaints with comprehensive Microsoft Teams monitoring.

  • Proactively detect excessive jitter, packet loss, round trip times (RTT), and AV correction rates
  • Determine root cause for poor performance and outages; pinpoint network, ISP, server or client problems
  • Assess network capacity for every network type; LAN, WAN, SDWAN, MPLS and WiFi
  • Monitor Microsoft Teams adoption, usage, and end-to-end performance from one console

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Exchange Online Mail Queue Dashboard

Monitor Exchange, email message queues, mailbox, and end-to-end Exchange Online performance

Email is how business communicates. Slow or stuck mail queues, poorly performing SPAM or SMTP providers, and bad Exchange networking can lead to lost business, poor user experience and dissatisfaction with IT teams. Regain visibility into Exchange health and performance with synthetic monitoring for Outlook, MAPI, OWA and Microsoft Graph API.

  • Monitor, load and stress test Exchange and Exchange Online with CloudReady
  • Send test emails every minute, receive replies and time and track message queues down to the millisecond
  • Monitor Exchange to detect and track slow mailbox performance, mailbox usage, delivery, and access methods
  • Proactively detect mailbox, CAS, router and IIS slowdowns Exchange Online from your place or ours

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OneDrive Bandwidth Utilization

Monitor OneDrive, file utiilzation, upload / download bandwidth, performance and availability

Microsoft OneDrive has become the most popular file synchronization service available. OneDrive, integrated with the Office 365 application suite,  has become the way employees get their work done. Track and monitor OneDrive performance and utilization in a single dashboard. Ensure the performance, uptime, availability of OneDrive for Business for any location where employees access their files.

  • Monitor OneDrive operations, usage and growth over time by user, resource and location
  • Test OneDrive bandwidth, Time to First Byte (TTFB) and page response times
  • Diagnose network or OneDrive site slow downs and outages – reduce Mean Time to Recovery (MTTR)

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Skype Monitoring Dashboard

Procatively Monitor Skype for Business using actual Skype Clients for 24x7 proactive monitoring

Skype for Business and Skype for Business Online are the backbone of Unified Communications as a Service (UCaaS) systems. Skype for Business places high demands on the capacity, latency and speed of distributed networks so Skype should be monitored before, during and after infrastructure changes.

  • Synthetically test Skype for Business using the actual Skype for Business Clients – don’t just test the server with PowerShell
  • Monitor networks for excessive latency, jitter, packet and frame loss, poor MOS scores, and error correction
  • Capture Call Quality in real time. Why wait days to find out a how the network is performing last week?
  • Continuously assess end-to-end network QoS for changes, route and ISP failure. If your network ever changes, you want to know the effects on Skype for Business.
  • Monitor Skype for Business to get real-time alert notifications about network outages, dropped calls and poor call quality

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Azure AD Availability And Uptime

Azure AD is the central identity system of Office 365. Monitor Azure AD to ensure fast operations for all of Microsoft 365

Identity Management (IM) is the cornerstone of cloud-based eco-systems and Office 365 depends heavily on Azure AD for permissions and access control within Office 365. Exoprise CloudReady can monitor any Single Sign-on or Identity Management platform including:

  • Azure AD
  • Active Directory Federation Services (ADFS)
  • Okta
  • Ping Identity
  • Active Directory

IM platforms are mission-critical to cloud operations and access:

  • Test Azure AD, ADFS and SSO providers once a minute from any location to ensure performance and uptime
  • Pinpoint the problem in the client, server, or network to reduce Mean Time To Resolution (MTTR)
  • Eliminate guesswork and finger pointing with low-level contextual data and crowd-powered bench-marking

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Yammer Federated Sign-On Sensor

Yammer is integral to enterprise collaboration and content sharing. Monitor Yammer to ensure that users are all on the same page.

Monitoring Yammer to detect outages and performance problems is important when you have a large team that may be sharing information and collaborating through Yammer. Especially if that team is spread out across the globe and accessing the Yammer sites from and through different network and Internet conditions.

Yammer connectivity, page loading and response times will be different in each region. The asynchronous nature of Yammer makes it better suited to larger teams so monitoring Yammer from different points-of-access behind the firewall and out in the cloud (on Exoprise – owned POPs) is important if its use has been widely adopted across an organization.

Learn More

Free Office 365 Performance Tests

Test and compare your network performance for Office 365, VoIP, and UC solutions from any location with quick and free trial.

Compare Latency

Compare end-to-end latency for Exchange, SharePoint, Microsoft Teams to other enterprises. Compare SLAs and service delivery.

Compare Tenant Health

Compare health scores and page response times between your SharePoint environment and other tenants. 

Compare ISP, Backbone & Cloud

End-to-end comparisons for ISP, Backbone and Cloud Provider performance. Compare network bandwidth, packet loss, MOS scores and more.

Deploys Instantly — Your Place or Ours

Download & Deploy

Starting is simple, fast and wizard driven. Sign in, deploy Private Sites wherever you care about Office 365 performance.

For Real User Monitoring, invite users to deploy a browser extension.

Start Screen

Choose an App to Monitor

Choose which Office 365 application and service to monitor; SharePoint, Teams, Exchange Online or the Office 365 portal. Validate the configured and deploy.

 

Automatic Screens & Alarms

Beautiful dashboards automatically added and configured for role-based customization. Alarms and thresholds are configured and calibrated as deployment grows.

Default Dashboards

Monitor From Your Locations

Self service deployment or our cloud locations

Monitor from all your branch offices and network types

Monitor From Our Cloud Servers

Monitor from Our Cloud Points of Presence

Monitor applications from outside your networks

Integrated Service Health Communications

Exoprise solutions are tightly integrated with the real-time Office 365 Service Health Communications status to provide a 360-degree perspective of your Office 365 tenant health. See Microsoft’s view of their datacenter infrastructure at the same time as you actively test your own infrastructure, network, ISPs and dependent services.

  • Subscribe to and publish Microsoft service messages and notifications
  • Integrate real-time service health dashboards into Microsoft Teams or SharePoint
  • Simple one-time OAuth setup enables your entire organization to stay informed

Trust But Verify for Improved Productivity

Office 365 service notifications can often be late or not applicable to users in your tenant. Office 365 monitoring solutions enable verification of whether there really is an issue or outage. And when Microsoft communicates a fix, you can confidently verify if the condition has been fixed.

Answers to Questions about Office 365 Monitoring

Getting Started, Trial and Pricing Questions

Doesn't Microsoft monitor Office 365?

Yes, they do and they publish a terrific Service Communications feed that we integrate into our dashboards (we call it a 360° view). But Microsoft only monitors their side of your tenancy and cloud services. They don’t monitor all the way to your enterprise, your ISPs, your network or the Internet. They don’t monitor proxies (they recommend against proxies altogether). That’s what we do – we monitor the end-user experience end-to-end.

Also, Microsoft Office 365 is constantly changing and improving and those changes  and upgrades can sometimes cause performance problems or outages that you want to know about.

What are the requirements for running CloudReady?

The requirements are minimal and we have complete documentation here: https://help.exoprise.com. Generally, our solutions run on any Windows® computer or virtual machine, can be colocated alongside any workload and even run on Mini PCs.

We have customers that run CloudReady on:

  • Less than 2GB of memory for OS and our solutions
  • Shared admin workstations in branch offices
  • Old laptops or desktops converted for WiFi monitoring and synthetics
  • Minimal Virtual Machines in datacenters or network closets
  • SCCM distribution nodes

How does the free trial work?

Sign up at https://secure.exoprise.com/signup to get started. You get 3 sensors with unlimited site setups, one of the sensors can be hosted on Exoprise owned public cloud locations. For Real User Monitoring, Exoprise Service Watch, you can try it for up to 25 users. The trial lasts 15 days but doesn’t start until you successfully deploy a sensor, so go check it out right now.

What happens after the trial is over?

Depending on capacity of our system we may leave the trial running for a few days but most of the time everything will uninstall itself and you won’t get access to the data. Its best to export your comparison data before the trial has expired or convert to a paid subscription.

How much does CloudReady cost?

It depends on how many applications you want to monitor from how many locations and how deeply. Most sensors, which monitor an app, the service, and the network, cost $100 / month. You get deep monitoring with hop-by-hop analysis, crowd-sourced bench-marking, integrated alarms, unlimited users and more.

Some network sensors are less expensive and we have many sensors that let you monitor 5 different servers,URLs, hosts, DNS addresses, etc.

Are discounts available? Can I be invoiced?

Yes, we offer volume discount programs and annual invoiced purchase plans. Most customers can get started with a flexible pay as you go, cancel anytime credit card plan. Additionally, you contact us about educational discounts or special programs that may be available.

Networking, Firewalls, & Proxy Questions

Does the solution firewall require modifications?

No firewall changes are required for using Exoprise CloudReady. Installations communicate with the cloud-based servers via HTTPs / 443 and don’t require any ports to be opened or firewall changes.

Does CloudReady support proxies and proxy authentication?

Absolutely, what good is a digital experience solution that doesn’t support proxies when your employees and end-users are required to utilize proxies? Often proxies and firewalls are the cause of bottlenecks and slow downs.

Exoprise CloudReady fully supports proxies including Kerberos, NTLM and cloud-based proxy solutions from security vendors like Symantec, Palo Alto and Zscaler.

Integration Questions

Can I integrate with ADFS, Okta, Azure AD or similar? For Single Sign-On?

Our solutions fully support SAML-based logins and we have instructions on how to set this up on this web site and in our KB site:

Can this be integrated with Splunk, Microsoft SCOM, or other systems management tools?

Yes, there are many integration features and how to articles for integrating into existing systems management products. Here are some examples:

Dashboards can be integrated into web page or site that supports IFrames. You can anonymously embed dashboards into any page.

I don't see my application listed, can you make changes for us?

We do customize our solutions for different cloud applications vendors. First, we have a Web Login sensor that can support any third-party web application. If that monitor doesn’t work we can usually turn around a custom solution in days. Just start a trial and contact support@exoprise.com.

Real User Monitoring (RUM) for Office 365 and Other SaaS products

Do you support RUM for Office 365

Exoprise Service Watch can monitor all of the critical Office 365 services from any users browser. You can enter URLs for Office 365 like https://login.microsoft.com, https://<domain>.sharepoint.com, https://teams.microsoft.com and you will collect real-time performance information from end-users browsers.

Can RUM and CloudReady be used for other SaaS / Cloud services?

We have generic synthetics that can monitor any internal or third-party SaaS app and the data can be integrated into a single dashboard. For Service Watch, our RUM product, you can enter any set of URLs for monitoring.

Can I monitor Salesforce alongside Office 365?

We have both synthetic and RUM support for Salesforce that can be run alongside Office 365. We know many customers utilize both solutions. We support lots of other solutions:

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