When it comes to macOS, monitoring the digital experience brings numerous challenges. When considering these challenges in relation to monitoring such business-critical UCaaS applications like Zoom, Teams or Cisco Webex, the challenges multiply — especially if relying solely on built-in…
Microsoft introduced new Quality of Service (QoS) monitoring rules for Microsoft Teams and their administrators. These rules empower organizations to be notified of Teams call quality issues when users are experiencing problems during audio, video, or screen sharing. This article…
If you have been following the news over the last few months, you will agree that the buzzwords for this year are – inflation and recession. Yet, even in these turbulent times, delivering an excellent digital employee experience (DEX) remains…
I hate to say this, but #Omicron is at the doorstep. According to the CDC website, there have been over 60M cases in the US so far. As a result, companies like Google and Apple are delaying returning to the…
Your business is already operating in a hybrid model, isn't it? Perhaps, you are deciding to become an entirely remote workforce. Whatever be the case, IT must support employees working from multiple locations and track remote digital employee experiences using…
Browser Real User Monitoring for SaaS You surf the internet, don’t you? While all are at home due to Covid, the vast majority of work is happening online. IT managers are looking for tools that can monitor browser response time…
Waltham, MA – September 22nd, 2020 – Exoprise, the leading provider of monitoring for Office 365, Salesforce, and SaaS applications, announced ‘Service Watch Desktop’ for Microsoft 365 at the virtual Microsoft Ignite 2020 event. As distributed work continues to dominate…
Exoprise Service Watch, our real-user monitoring (RUM) product, recently improved support for monitoring a Single-Page App (SPA) which have become the foundation for many Software-as-a-Service applications like GSuite, Salesforce Lightning, or Microsoft's Outlook Web Access. SPAs have unique requirements when…
When it comes to Application Performance Management (APM), there are two main technologies used to measure end-user perspective performance: synthetic monitoring (STM) and real user monitoring (RUM). We'll discuss the pros and cons of each of the technologies especially related…
Salesforce.com is an essential mission-critical application for many enterprises. Because it is only delivered through the cloud, its performance is highly dependent upon where it is being served from, accessed from, end-to-end network characteristics, and type of usage within an…