The pandemic sparked a dramatic uptick in corporate use of collaboration and cloud solutions. A related perpetual challenge is that enterprises do only a mediocre job of providing remote users, especially those working at home, with robust Digital Workplace experiences.…
Budgeting for user experience management solutions has been dynamic recently. When the pandemic hit, corporations freely opened the purse strings to ensure that employees had the tools to work outside the traditional office. The Return on Investment (ROI) for improving…
Moving Operations From On-Prem to the Cloud Traditionally, we consider IT to be managing and monitoring on-premises network infrastructure, including hardware and software. However, the reality is that most enterprises have accepted and migrated much of their infrastructure to the…
Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company's net income and increasing employee turnover. According to Gallup's 2022 Workplace report, disengaged employees…
Teams Monitoring, Your Way! Microsoft Teams is a cloud-based software within the Microsoft 365 application suite. The tool creates a highly collaborative and engaging environment with multiple organizational business units. As a modern unified collaboration (UC) platform, Microsoft Teams uses…
A Prerequisite for Digital Transformation The leap to remote work happened nearly overnight with the pandemic, and it's clear that hybrid work and digital dexterity is the way of the future. As a result of this shift in the way…
Introduction Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It's excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or…
Introduction Roughly 47.4 million people quit their jobs and left the workforce last year in search of better ones, leading to what we now call the Great Resignation. Then, as the economy re-opened and companies intensified hiring efforts, millions of…
Device Refresh Becomes a Necessity Last year, during our Work Anywhere webinar, Forrester analyst Andrew Hewitt said that 51% of the technology teams focused on providing the right technology to enhance the employee experience. By 2021, the entire IT organization…
What Would We Do Without Microsoft Teams Monitoring As one of the leading enterprise collaboration software globally, Microsoft Teams helps remote workers come together and stay productive. But while IT already has tools to monitor Teams call quality metrics, the…